3rd Level Support Specialist (m/f/d) - English Speaking

at  Cuculus GmbH

Shape the utilities market of the future with us!
Working Hours: Full-time
Location: Leipzig, Erfurt, Ilmenau, or Remote (Germany)
Start Date: immediately
What is the role about?

As a 3rd Level Support Specialist, you will play a critical role in maintaining and enhancing customer satisfaction through your technical support and problem-solving skills. You will be the go-to person for complex issues, ensuring stable and reliable services.

• Provide support to customers via our ticket system, focusing on timely issue resolution.
• Analyze platform issues, offering immediate solutions or escalations based on Service Level Agreements (SLAs).
• Manage and maintain our managed services for customers, ensuring their smooth operation.
• Offer technical support on both 3rd and partially 2nd-level customer queries.
• Install, configure, and update Cuculus solutions tailored to customer needs.
• Liaise with development teams to communicate bug reports and collaborate on solutions.

You fit in with us, if…

• You have completed IT studies or training or are a career changer with relevant professional experience.
• You have 3 years of experience working with Linux, particularly in roles that require hands-on support.
• You are experienced with Red Hat and its derivatives (CentOS, Rocky Linux) and familiar with High Availability (HA) setups.
• You can interpret log messages, manage certificates and keystores, and have basic knowledge of MySQL, Oracle and PostgreSQL.
• You ideally hold an LPIC 1 certification.
• You are personable, with strong communication skills and the ability to work well in a team.
• You are diligent, well-organized, and can handle multiple requests in parallel.
• You are business fluent in English.

What’s in for you?

• Being part of a fast-growing scaleup company focused on smart grid software and services, dedicated to addressing some of the most pressing climate challenges.
• Flat hierarchies and the chance to really make a difference and see your ideas grow into real projects.
• A permanent employment contract with fair conditions and flexible working hours and the possibility to work from home - no ifs and buts.
• A pleasant, informal and open working environment with modern equipment, fresh fruit and drinks for free as well as regular team events and workshops.
• Other benefits including e.g. day-care allowance, bike leasing, Deutschland Ticket subsidy, Workation, Udemy license, and company pension scheme.

• Provide support to customers via our ticket system, focusing on timely issue resolution.
• Analyze platform issues, offering immediate solutions or escalations based on Service Level Agreements (SLAs).
• Manage and maintain our managed services for customers, ensuring their smooth operation.
• Offer technical support on both 3rd and partially 2nd-level customer queries.
• Install, configure, and update Cuculus solutions tailored to customer needs.
• Liaise with development teams to communicate bug reports and collaborate on solutions