3RD LINE ENGINEER

at  Intec Select

OVERVIEW:

Our client, a leading Microsoft consultancy partner, is seeking an experienced 3rd Line Support Engineer to provide advanced technical support and management of complex infrastructure solutions for key clients. This role offers the flexibility of hybrid working, with three days from home and two days on-site in Milton Keynes.

SKILLS & EXPERIENCE REQUIRED:

Server Infrastructure: Experience with HP & Dell hardware, Microsoft Server OS (up to 2019), VMWare, and Active Directory administration (DHCP, DNS, AD Sync, Group Policy, etc.).
Cloud Services: Strong knowledge of Azure AD and Microsoft 365 services.
Backup Technologies: Experience with VEEAM, Azure Backup, Backup Exec, or similar backup solutions.
Networking: Proficient with firewall, router, and VPN technologies (installation, configuration, and troubleshooting).
Office 365 & Exchange Administration: In-depth experience with Office 365, Exchange, and related Microsoft Office products.
Third-Party Applications: Troubleshooting of line-of-business applications (e.g., Sage).
Backup & Disaster Recovery: Experience in implementing and maintaining backup and recovery solutions.

Provide advanced troubleshooting, maintenance, and support for server, network, and desktop infrastructure.
End-to-end ownership of customer tickets, ensuring a permanent solution is implemented, escalating to a Senior Engineer if required.
Manage and work to both internal and customer Service Level Agreements (SLAs), escalating any risks or concerns.
Collaborate with other teams to maintain infrastructure standards and functionality.
Create and maintain detailed customer-specific infrastructure documentation.
Action hardware and software installations, upgrades, and troubleshooting.
Contribute to continual improvement efforts, including maintaining industry and technical knowledge aligned with business needs.
Maintain and manage Active Directory, DNS, DHCP, and other core server infrastructure.
Provide technical leadership and guidance for Level 2 support teams, assisting in escalations.
Undertake all other reasonable tasks as assigned by management.