3rd Line Support Engineer

at  Applause IT Limited

Job Title: 3rd Line Support Engineer – Microsoft, VMware, IIS
Location: Hybrid, Oxford, UK
Salary: £45,000 - £55,000 + Benefits
Are you a skilled 3rd Line Support Engineer with a knack for tackling complex technical challenges? Join a dynamic, fast-paced company dedicated to providing high-availability infrastructure and e-commerce solutions for thousands of daily users. This role is perfect for an engineer experienced in Microsoft-based systems, with expertise in Windows Server, IIS, and virtualisation through VMware.

As a 3rd Line Support Engineer, you’ll play a critical role in supporting and maintaining a robust infrastructure environment, focusing on Microsoft technologies and high-traffic systems. Working in a 24/7/365 operation, you’ll also participate in a rotating on-call schedule (approximately 25% of the time) to handle production emergencies as the primary contact. Responsibilities include:

• Infrastructure Management: Oversee and optimise Windows Server environments, manage IIS and NLB configurations, and support Active Directory and DNS services.
• E-commerce Platform Support: Support high-traffic systems, ensuring consistent performance and reliability for thousands of daily users.
• Incident Management: Respond to on-call production issues, resolve complex infrastructure challenges, and maintain detailed records for continuous improvement.