5* Hotel Security Officer - Belgrave Square

at  Assist Group

WHO ARE ASSIST SECURITY GROUP?

Assist Security Group (ASG) is a well-established security company with a proud history spanning over three decades, serving as a trusted provider of security services. ASG is dedicated to fostering strong and reliable partnerships with its clients, emphasising the importance of recruiting only the most skilled security officers in the industry. With a clientele that includes high-profile entities in Corporate Security, Luxury Retail Security, Close Protection, Residential Security, Event Management, Intelligence and Investigation, and CCTV monitoring, ASG has solidified its position as a leader in the security sector.
While ASG primarily operates in central London, the company is undergoing rapid expansion, extending its reach to other locations, and establishing a global presence. The ASG Senior Leadership Team is unwavering in its commitment to delivering operational excellence and a personalised service that surpasses the expectations of clients. ASG values diversity and inclusivity, actively encouraging applications from individuals of all backgrounds. The company seeks smart, self-disciplined individuals with outstanding customer service and communication skills, coupled with a solid foundation in security. As an inclusive employer, ASG welcomes a diverse range of talents to contribute to its mission.

MINIMUM REQUIREMENTS:

• 2 Years’ experience working within a 5* hotel or luxury environment.
• A valid DS licence.
• Excellent written & verbal communication skills.
• Be responsive to the clients need and work in partnership with the client and other suppliers to support the delivery of the services.
• Must be able to work under pressure, be able to make decisive decisions during incidents and difficult situations.
• Strong knowledge of site processes and procedures.
• Professional & Personable.
• Immaculate presentation.
• Right to Work in the UK.
• 5-Year employment / educational history.

PREFERRED REQUIREMENTS (NOT ESSENTIAL):

• Proven experience in Front of House / Customer Service or relevant roles in an advantage
• Bilingual
• Emergency First Aid Certificate.
• ACT training Certificate.
• Conflict management training.
• Be able to use two-way radio’s

• Monitoring and control building entrances.
• Adhere to all Health and Safety regulations.
• Patrol the hotel on a regular basis recording any maintenance / fire checks around the building.
• Assist guests with room access.
• Respond to accidents and assist guests / employees during emergency situations / evacuations.
• Defuse guests’ disturbances and escorts them off the property if necessary.
• May be required to monitor security feeds and conduct daily / physical hazard inspections.
• Maintaining systems that monitor contracts working in and around the hotel according to the company health and safety policies.
• Maintaining systems that record the issue and receipts of departmental keys, items loaned out to members of staff.
• Maintain the security logbook and incident reports.
• Monitoring suspicious behaviour / packages and be aware of bomb terror threat procedures.
• Ensure hotel facilities and function rooms remain secured and locked when not in use.
• Conduct investigations, gather evidence, bag searches following a report of misconduct, discrepancies, or violations immediately.
• Assist staff investigating and report of any allegations of theft, criminal damage, and other incidents to supervisor at the hotel and to your operations manager.
• Complete required shift reports and maintain confidentiality of all loss prevention documents.
• May be required to stay to assist with the Hotel Events.