6 Week Volunteer Training Program in Administration

at  Shelter Housing Advice and Research Project

SKILLS GAINED FROM PLACEMENT:

• Developing an understanding of the types of enquiries we take and the work we do on client cases
• Photocopying and scanning
• Being proficient in Microsoft Office databases and emails.
• Experience of using client database (Advice Pro)
• Setting up client appointments
• Creating and sending letters to clients
• Completing client feedback via phone
• Researching and updating information
• Comfortable working as part of a team.
• Not limited to the above

SUMMARY OF ROLE:

To gain valuable work experience as well as assisting with the smooth and efficient running of Shelter Housing Aid and Research Project (SHARP), mainly through Administrative and Casework assistance. This will include covering reception and administrative duties as necessary, working alongside caseworkers to deliver cases and helping to research and update database information.