(75B) Head of Business Analysis

at  Pret A Manger

People at Pret work hard, have fun, learn a lot and really grow. Right now, we’re looking for a passionate Head of Business Analysis to join us.
The Role
The Head of Business Analysis Role reports to the Transformation Director and will join the Transformation team working alongside Programme and Project Managers, Subject Matter Experts, Operators and Engineers. You will be part of an exciting and growing area within Pret with huge ambition, bringing together multi-disciplined small teams to deliver market leading customer experiences. You will enjoy frequent communication with project stakeholders and be an active player in a flourishing technology community.
You will lead the Business Analysis function and provide coaching for members of this team. The team will then provide effective business analysis through interaction, understanding and review of both the existing systems and processes within Pret through to how they might be affected by new systems and the implementation of those systems.
You will collaborate with various Support Centre teams, third party suppliers, shops, and franchise partners to design, build and implement solutions to business problems globally.

What will I be doing?

• Lead a team of Business Analysts allocating assignments of work and identifying resource gaps.
• Line Management responsibilities for the Business Analysts within the function (including End of Year reviews and learning and development plans).
• Coaching members of the team and identifying training needs.
• Setting the standard and policies for business analysis at Pret and ensuring the team adheres to them.
• Consult on the analysis of business opportunities and applications and interface with users to determine system needs and requirements to uncover the underlying business issues that need to be addressed and discover any information related to the project.
• Analyse new business requirements: organising, specifying and modelling the requirements to ensure that they are complete and unambiguous.
• Ensuring that the documentation of the requirements is in a layout and format that can be easily shared and understood by stakeholders.
• Making sure that the requirements map to the business need being addressed, they are approved by all the appropriate stakeholders, and that they meet the relevant quality standards, including all financial controls.
• Determine operating characteristics and requirements; conduct “walkthroughs” for proposed solutions to the business problems
• Determine and assess solution options, working with delivery partners as required
• Map processes to technology
• Liaise with Pret teams and technology delivery partners during the systems development life cycle.
• Coordinate user training in new capabilities and provide support as required on newly implemented systems through the early life support period.
• Set strategy for system design and operational improvements as required.

Skills and experience

• An ability to excel and get the best out of your team members, through a strong hands-on approach and performance management.
• Critical problem solver who can investigate and understand sophisticated business problems, articulating clear activities which result in desired solutions.
• Excellent presentation skills.
• Excellent understanding of retail systems and business analysis, business process mapping and engineering, coupled with significant relevant domain experience.
• Clear communication (both verbal and written) and the ability to influence and interact with different levels of stakeholders, delivery partners, and franchise partners.
• Good understanding of business systems and their application within companies.
• Proven experience in the full life cycle of projects including business change management.
• Experience of multi-site, multi-country business requirements.
• Ability to work unsupervised and with innovation and creativity.
• Must be a strategic thinker.
• Experience in Data Modelling and tools.
• Experience in planning and managing packages of work with a project.

Pret offers:

• Competitive salary and annual bonus
• 33 days holiday a year including Bank Holidays
• Private healthcare
• Life assurance
• Pret pension scheme
• Season ticket loan
• Free lunch and drinks
• 50% discount in Pret shops worldwide
• Great reward and recognition events
• Legendary parties

At Pret, we embrace a hybrid working model, with our team spending three days a week in the office.
The deadline for applications for this role is Tuesday 21st January 2025

Please refer the Job description for details