911 Assistant Manager

at  The City of Fort Worth

MINIMUM QUALIFICATIONS:

• Bachelor’s degree from an accredited college or university with major course work in communications, public administration or a related field.
• Five (5) years of increasingly responsible public safety communications experience including two (2) years of administrative and supervisory responsibility.
• When assigned to Police Communications, must possess a current Texas Commission on Law Enforcement (TCOLE) Advanced or above Telecommunicator Proficiency Certification at time of job offer.
• Pass a drug screening.
• Pass an examination by a psychologist, licensed by the Texas State Board of Examiners of Psychologists or by a psychiatrist licensed by the Texas Medical Board.
• Pass a polygraph with no deception indicated.

PREFERRED QUALIFICATIONS:

• Two (2) or more years as a mid-level manager.
• Knowledge of operational characteristics, services and activities of an emergency communication and dispatching program, and principles and practices of emergency 911 systems.

• Oversee Communications Shift Supervisors, which includes: Assist in directing of operations for the Communications Division; ensure employees follow policies and procedures; initiate, review, and complete internal investigations; make disciplinary decisions or recommendations.
• Engage staff in on-going training; prioritize and assign work; conduct performance evaluations; maintain a healthy and safe working environment.
• Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; and recommend appropriate service and staffing levels.
• Assist in development and implementation of plans and procedures for various emergency dispatching situations, including re-routing of emergency calls to appropriate jurisdiction.
• Serve as a liaison for the Communications Division with other police divisions, departments and outside agencies; serve as staff on a variety of boards, commissions and committees; provide staff assistance to senior management; and prepare and present staff reports and other necessary correspondence.
• Conduct a variety of organizational studies, investigations and operational studies; analyze data and identifies trends; and recommend modifications to programs, policies and procedures as appropriate.
• Coordinate the staffing, organizational, and operational activities for the public safety emergency communication and dispatch program on an assigned shift.