A&E Coordinator

at  Moorfields Eye Hospital NHS Foundation Trust

This job provides effective administrative support to the Accident & Emergency, Urgent Care and General Ophthalmology (Primary Care) service.
Working pattern is variable with shifts between 07:30 and 22:00 Monday to Sunday on a rota basis.
You will be expected to provide a professional, comprehensive and efficient reception and administration service to the Trust’s A&E and General Ophthalmology services based at Moorfields, City Road.
To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
To provide a high standard reception service and general administrative support to designated outpatient clinics, being a first point of contact to patients.
To work as part of a large administrative team and provide cross- cover as and when required.
To use a variety of IT systems to input data, monitor clinics and clinician availability e.g. PAS, safe staffing.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
To maintain a high level of professionalism whilst covering the A&E reception desk and welcome area.
To adhere to all agreed Key Performance Indicators for data quality, providing exception reports where these are not met.
Respond to telephone enquiries from patients and staff promptly and in a courteous and professional way, adhering to service guidelines and standards. It is expected to deal with concerns as appropriate in order to maintain the efficiency of the service.
Respond accurately to patient queries regarding their treatment pathway, explaining in simple terms where required, referring to relevant colleagues were required.
To arrange transport bookings for patients as necessary.
To book translators for patients where required and provide correspondence to patients in the most appropriate format in line with Accessible Information Standards (AIS).
Provide administrative support for clinicians where required.
Ensure letters, reports and results and filed accurately within patient health records.
Assess patient eligibility for NHS treatment in accordance with Department of Health and Trust policies and procedures.
Participate in the induction and training of new members of staff within the team, sharing knowledge and expertise of the administrative processes, functions and specialty specific knowledge.
Participate in a rota system to provide cross-cover for other members of staff within the team to ensure consistent and effective service is maintained during periods of annual leave/sickness.
To assist patients with using the electronic self check-in kiosks where required.
Open, sort and distribute incoming mail.
Attend mandatory training required for administrative staff to ensure compliance with the Trust Mandatory Training Framework including participating in annual performance and development review.
Adhere to the Trust’s values; ‘The Moorfields Way’ at all times.
To undertake any other duties designated by the Outpatient Supervisor or Assistant Service Manager which are commensurate with the grade
To actively participate in any training and development identified

Please refer the Job description for details