A/R CUSTOMER REPRESENTATIVE II

at  Autozone

SUMMARY

Accounts Receivable Specialist II will be responsible for making outbound phone calls on targeted delinquent accounts utilizing Eram credit scoring system. The A/R Specialists II will call accounts based on a prescribed queue and negotiate with the customer for payment. The A/R Specialist’s II role will be to work directly with the customer to bring the account balance current, while maintaining the customer relationship.

REQUIREMENTS

• Fluent in English language verbal and written
• Associate Degree or equivalent experience. Bachelor’s Degree preferred
• 3 to 5 years related high volume corporate collections and/or customer service experience
• Proficient in Excel, Word, PowerPoint and Outlook
• Strong verbal/written communication, problem solving, analytical and negotiation skills with strong attention to detail in goal oriented environment a must.
• Basic principles of finance, bookkeeping and accounting a plus.
• Excellent problem solving, analytical skills and strong attention to detail in goal oriented environment.
• Ability to thrive under tight deadlines and high-pressure situations

• Accountable for collecting and managing risk on a high volume of delinquent monthly accounts (consisting of past due accounts between 31 and 120 days past due) assigned through the collections database in accordance with the defined Account Treatment Strategy
• Call on delinquent accounts based on a prescribed queue to secure payment and bring accounts current (50 calls daily required)
• Assertive and strong interpersonal, communication and negotiation skills to secure payment terms on delinquent accounts
• Provide weekly collections update to report account status to include trends that affects the overall business relationship with customers
• Responsible for reducing delinquency in assigned portfolio. Prepare weekly and monthly reports for senior management.
• Communicate and follow up effectively with sales regarding customers’ accounts in a timely manner
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process
• Identify and refer billing and payment issues to Research specialist
• Respond to customer requests and questions regarding invoices, statements, special reporting information, payment processing and general billing questions
• Manage credit risk on accounts by making recommendation to reduce LOC or place accounts on credit hold
• Refer/suggest accounts for bad debt proceedings