A/R Recovery Representative I (Tier II)

at  Robert Half

We are seeking an A/R Recovery Representative I (Tier II) to join our team in Rochester, New York. Your main role will be to handle the resolution of past due invoices and provide customer service to both internal and external customers. This role involves mitigating risk to the company while addressing billing disputes. This contract to hire employment opportunity is within the financial services industry, and the role involves utilizing various skills ranging from customer service to finance.

• Manage and resolve past due receivable inquiries through inbound and outbound phone and email communication with clients and external partners
• Maintain a basic understanding of our products and services including Payroll, Human Resource Services, and/or Acquired portfolios
• Review and address daily payroll holds when past due balances are present
• Utilize Microsoft Word and Excel to maintain accurate records of customer credit and other related information
• Balance service and collection effectiveness to mitigate risk and exposure to the company
• Resolve disputes through available resources and corresponding systems to collect revenue received from our products and services
• Maintain compliance with department policies and procedures
• Participate in ongoing training to enhance knowledge and skills
• Use your decision-making skills to monitor customer accounts and take appropriate action based on the situation
• Provide quality customer service to both internal and external customers while educating them on the resolution process.
• Proficient in using Microsoft Excel and Microsoft Word
• Excellent customer service and communication skills
• Experience in providing training
• Understanding and ability to follow procedures and compliance
• Knowledge of payroll, invoice, and billing functions
• Familiarity with human resources (HR) administration
• Background in finance and accounting functions
• Experience in collection processes and revenue accounting
• Ability to build relationships with partners
• Skills in dispute resolution and recovery processes
• Strong decision-making and mitigation abilities
• Ability to work with external customers and external partners
• Understanding of department policies
• Familiarity with Paychex software
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
  © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use