A Shift Customer Service Representative

at  Midway Staffing

Join Our Team in Bethlehem, PA
Shifts Available: 7 am to 7 pm
One week 48 hours
Next week 36 hours
Pay Rate: $17.00 hours

JOB DESCRIPTION:

Guarantee and efficiently follow the order entry process to supply promptly quality and service expectations, as well as current regulatory compliance applicable to the food industry.

QUALIFICATIONS:

• College degree strongly preferred.
• 2 years of customer service experience.
• English 80% (conversation and written).
• SAP experience is strongly preferred
• SalesForce experience is strongly preferred
• Strong time administration and organization
• Team Work

• Enter a high volume of incoming orders into the SAP system accurately and promptly
• Follow orders through the system from the time of order entry through invoicing
• Manage and determine the appropriate method of order entry and shipment for accuracy and customer satisfaction
• Provide accurate and timely communication, including written correspondence, telephone, and electronic exchange to all customers (internal and external)
• Negotiate with Planning and Distribution for product availability and, if necessary, expedite shipments and coordinate back orders
• Takes responsibility for errors and initiates actions to prevent reoccurrence
• Establish and maintain productive working relationships with customers, co-packers, and all internal departments
• Investigate customer complaints regarding services, billings, and issues, resulting in the appropriate resolution and corrective action for both the external customer and the company.
• Utilize all available data sources to implement the most efficient and cost-effective logistical process for the delivery of products to external customers.