A2/AO Administrative Officer - Intelligence (Birmingham)

at  Insolvency Service

JOB SUMMARY

The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.
Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 7 employee network groups available to join or become an ally, these include LGBT+, FACES, Break the Stigma, Disability & Health, Part Time Workers, Women’s and Carers.
We offer part-time time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.
The Insolvency Service is a great place to work, learn and grow your career.
This is an administrative support role within the Intelligence Team.

JOB DESCRIPTION

Our Intelligence Support Officer’s work sits within our Search and Return team which is the busy administrative support team at the heart of Intelligence collection and dissemination within Investigation and Enforcement Services and the wider Insolvency Service.
Working closely with the Disclosure Officer, the Intelligence Support Officers undertake searches of various internal systems including ISCIS and IBIS, and external datasets such as Companies House. Intelligence about subjects is provided by the Intelligence Support Officer to the Disclosure Officer enabling responses to be made to both internal and external stakeholders. Our work is highly sensitive and as such we work to stringent security guidelines.
The Intelligence Support Officers are also the first point of contact for all requests and queries to the intelligence team inbox. The team ensures that all requests are acknowledged and progressed in a timely manner, either through allocating work to colleagues within the Search and Return Team, by drafting responses or referring on to the relevant internal teams, Single Points of Contact or other Government Departments.
The Intelligence Support Officers are also responsible for updating internal databases, ensuring systems are maintained accurately and in a timely manner, and that the data and information collected is stored securely in the appropriate area for future retrieval.
The post sits within the Intelligence Team, which is part of the Investigation and Enforcement Services Directorate. The team provides intelligence support to both civil and criminal investigation teams, to the wider agency and external partners. Team members are located in Birmingham and as such this role is advertised as Birmingham specific only.
The successful candidate will need an inquisitive mind, be a self-starter, be able to gather information from multiple sources and work within tight deadlines.
Security Clearance is a fundamental requirement of this role, so candidates who do not hold one should expect to complete a security vetting if successful. No prior intelligence knowledge is required as full in-depth training will be provided on the job which is why this is a location specific job due to the complexities of the training as well as support from the team who have a wealth of experience and knowledge in the role.

QUALIFICATIONS

GCSE/O Level (or equivalent) at Grade 4/C or higher in English Language and Mathematics

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

RESPONSIBILITIES:

• Work as part of an administration support team dealing with requests for information from a wide range of internal and external stakeholders.
• Manage the team inbox which receives intelligence requests, allocating tasks to colleagues on a rota basis.
• Issue requests for information from the Insolvency Service to external partners, managing incoming responses and updating agency databases.
• Liaise with Intelligence Officers in relation to information requests, and with the Disclosure Officer on information being sent outside of the agency.
• Assist with ad-hoc intelligence projects and assist in the preparation of intelligence reports.

We want you to have a good work-life balance and want to support you in all that you do, so we offer a great benefits package including:

• flexible working arrangements and flexi-time
• full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service
• in addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave
• competitive maternity, paternity and parental leave
• 5 days paid leave for learning and development
• 5 days paid for volunteering
• a Cycle to work scheme
• staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal lif