AACC Administrator

at  NHS Lincolnshire Integrated Care Board

Are you looking to join a friendly and dynamic team, where your work can make a positive difference to people in receipt of healthcare funding across Lincolnshire? If so, we would love to hear from you.
All-Age Continuing Care (AACC) have an exciting opportunity to join the busy operational administration team at Bridge House in Sleaford. We welcome applications from enthusiastic individuals with the right attributes to enhance our already outstanding team. You will have a strong team-work ethic and sense of accountability, accompanied with the ability and experience to work under pressure in a customer service environment.
We are keen to support and develop our staff and encourage promotional opportunities within the organisation. As an employee on NHS Lincolnshire ICB, you will have access to multiple benefits including a comprehensive employee assistance programme, generous annual leave allowance, hybrid working and free on-site parking.
Previous applicants who have applied within the last 6 months need not apply.
This role involves data inputting of patient information, telephone contact with patients and the clinical staff, processing letters, sending and responding to emails and providing a high level of general administration support for All-Age Continuing Care.
This role is located within the operational admin team in this role you will be supporting the brokerage and clinical admin functions off AACC. Brokerage focuses on sourcing care home placements and home care packages of care provided by agencies or the set up of a PHB. Clinical admin focuses on processing incoming referrals arranging assessments and processing review outcomes.
NHS Lincolnshire Integrated Care Board (ICB) is a strategic component of the Integrated Care System (ICS) across Lincolnshire delivering the commitments set out in the NHS Long Term Plan.
As a strategic commissioner we are responsible for meeting the needs of our population through commissioning high quality services. We seek to improve patient experience and are committed at looking at innovative ways we can improve care and offer more choice. Patients are at the heart of everything we do and it’s important that they are involved not just in decisions about their individual care, but also in the decisions that shape the health services delivered locally.
Act as a point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate
Inputting and maintaining data on data systems, together with the associated correspondence
To arrange/schedule assessments and reviews for Nurse Assessors, including contacting individuals and family members/representatives and other relevant professionals, as required
To support administrative function in the setting up of care packages, as required
Responsible for organising meetings for the department, minute taking, calendar management and planning any administrative work as required
Deal with invoice queries in an efficient and timely manner, as required
Adhere at all times to the service guidance, and work within established policies, procedures, protocols and systems ensuring quality standards and performance as directed
Answer telephone calls, taking messages and passing on accurately to the relevant department/person
To deal with all outgoing and incoming mail. Responsible for sorting all out-going mail to ensure that IG standards are adhered to
Resolving complaints if possible and escalate when required. Ensure that complaints are dealt with appropriately, and in accordance with policy
Word processing and processing documents (scanning/photocopying) when required
Demonstrate office systems and departmental processes to new starters
Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales
Willing to engage with and learn from peers, other professionals and colleagues to constantly improve quality of wor

Please refer the Job description for details