Aboriginal Senior Client Service Officer Specialist

at  NSW Department of Communities and Justice

ABOUT US

Housing Services is an agency of The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.
Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.
In partnership with the community, industry and individuals, we provide safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.

YOUR ROLE

The Senior Client Service Officer plays a critical role in supporting the Aboriginal and Torres Strait Islander clients with complex needs by providing tailored advice and addressing their housing and support needs. This role also focuses on mentoring and guiding client service team to deliver efficient, quality client-centred services.

WHAT YOU’LL DO

In this role you will deliver a wide range of applicant, tenancy, and property management services.

Your responsibilities will include:

• Collaborating with internal and external stakeholders to address complex tenancy issues, neighbourhood dispute and breaches.
• Oversee key processes such as client transfers, arrears and optimising workflow to deliver quality business performance.
• Manage client accounts, applications and rental subsidies to ensure timely processing and compliance in line with policies.
• Proactively seek opportunities to uplift team capability.

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

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