Academic Accommodation & Consideration Coordinator

at  Queens University

Academic Accommodation & Consideration Coordinator
About Queen’s University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.
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Job Summary
A Brief Overview
Reporting to the Academic Accommodation & Consideration Manager, the Academic Accommodation & Consideration Coordinator is responsible for the administration of policies, procedures, and practices related to student academic accommodations and requests for academic consideration within the Commerce Program. The Academic Accommodation & Consideration Coordinator works closely with Mental Health Counsellors, Academic Advisors, instructors, and other Faculties and Schools to coordinate and facilitate academic accommodation and academic consideration requests for students facing difficult or challenging personal circumstances and liaises with Student Wellness Services and the Chaplain’s Office as required to ensure the timely and professional provision of student support services. This role oversees the Commerce internal appeals process and provides logistical and administrative support to the Commerce Academic Progression Committee (APC). This requires sound judgment and a high level of discretion when dealing with sensitive issues. The Academic Accommodation & Consideration Coordinator must also work closely with the Commerce Operations and Advising Team as a key component of this job is to provide academic advice for students requiring accommodation/consideration.

In addition to participating in protocol review on an ongoing basis, the Academic Accommodation & Consideration Coordinator will:

• Suggest changes to the protocol based on time of year (mid-terms, final exams), student need, or identified opportunities for improvement.
• Maintain information databases; collect, organize, track, and file documentation related to academic accommodations and requests for academic consideration in a confidential manner.
• Track and maintain data related to academic accommodations and consideration for the Academic Accommodation & Consideration Manager and senior leadership team.
• Determine information to draw from data. Review data regularly and compile information to monitor usage and identify trends; create reports and statistical analysis; advise Manager of concerns or issues revealed by data analysis.
• Assist the Exams & Degree Coordinator with matters related to assessments, including midterm and final exam deferral processes, and the scheduling and facilitation of deferred exams, including those requiring academic accommodations.
• Keep current with changing legislation related to privacy and disability accommodation; research and share best practices, recommend opportunities for improvement of services to senior leadership; implement changes when directed.

This position acts as a first point of contact to students facing personal extenuating circumstances impacting their ability to achieve academic objectives. This position receives and reviews straightforward requests for academic considerations or student disability accommodations, identifies and reviews available options using established protocols, and ensures proper documentation. This position consults with instructors and students to determine appropriate consideration. This position also gathers, organizes, tracks and files documentation related to consideration requests.
The schedule for this position requires the incumbent to work evenings and weekends.
Job Description
What you will doActs as a first point of contact to students facing personal extenuating circumstances impacting their ability to achieve academic objectives.
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Receives and reviews straightforward requests for academic consideration, identifies and reviews available options using established protocols, and ensures proper documentation.
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Consults with instructors and students to determine appropriate consideration.
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Gathers, organizes, tracks and files documentation related to requests for short-term academic consideration.
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Builds relationships with students, parents, faculty and other university departments and services to facilitate consideration requests.
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Communicates requirements relating to policies, procedures and practices to faculty and staff.
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- Shares best practices, identifies opportunities to improve services, and implements changes.
- Acts as a first point of contact regarding academic program advice and selections, student program experience, and problem resolution.
- Provides academic advice to students including degree requirements, course selection, transfers, timetabling, withdrawals, and regulations.

Required Education

• Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

Required Experience

• More than 3 years and up to and including 5 years of experience.

Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
• Provide consultation and advice on non-straightforward and/or complex issues.
• Interaction with others typically requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the needs of the intended audience.
• Build relationships, trust and credibility.
• Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
• Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
• Participate in project team meetings and develop individual project plans.
• Lead procedural or technological change within a unit.
• Identify new problems and seek information and input to fully understand the cause of problems.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Draw logical conclusions and provides opinions and recommendations.
• Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
• Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement
The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.
The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant’s accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.

Please refer the Job description for details