Academic Advisor, Naples

at  University of Maryland Global Campus

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s Degree from a U.S. regionally accredited institution or foreign degree equivalent
• Excellent verbal, written, and interpersonal communication skills and a high level of analytical thinking for identifying and improving complex work projects
• Strong attention to detail, quality customer service skills
• 1 (one) year experience with customer service, counseling/advising, military students or higher education
• Ability to absorb and apply numerous policies and procedures
• Ability to research and solve problems while considering multiple factors
• Knowledge of the military culture
• Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS)
• Work on nights and weekends may be required

PREFERRED EDUCATION AND EXPERIENCE:

• A Master’s Degree
• Experience with PeopleSoft, GoArmyEd and SalesForce
• Proficient knowledge of computers including MS Office, Google Online Services, and other computer-based resources to include the Internet
• Previous academic advising or higher education experience
• Minimum of two years availability
  WHO MAY APPLY: Local candidates with ILS preferred. Applicant must qualify for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.
  All submissions should include a cover letter and resume.

• Evaluate students’ prior learning experience from both traditional and non-traditional sources to provide guidance to students pursuing UMGC Europe certificate and degree programs
• Prepare tentative evaluations based upon students’ specific degree goals and provide general advising and curriculum planning to UMGC Europe students
• Communicate with students on a daily basis by telephone, email, and in person at their local UMGC education centers
• Participate in outreach events and assist with marketing
• Assist students with registration and actively work with the site staff to improve processes and increase enrollments
• Relay academic policies and procedures in simple and accurate terms to students and education center personnel
• Produce accurate work under pressure
• Understand the needs of the non-traditional adult students
• Be able to synthesize detailed information from various sources
• Display an independent, cooperative, and professional attitude when interacting with internal and external clients
• Other job-related duties as assigned