Acceleration Center - AES - SAP Basis - Senior Analyst

at  PwC

JOB DESCRIPTION & SUMMARY

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.
Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their SAP investment by managing the support and continuous transformation of their solutions in the areas of sales, finance, supply chain, engineering, manufacturing and human capital.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm’s code of ethics and business conduct.

MINIMUM YEAR(S) OF EXPERIENCE:

Minimum of 5 years experience

PREFERRED KNOWLEDGE/SKILLS :

Demonstrates extensive level of abilities and/or a proven record of success identifying and addressing client needs:

• Trains junior team members to develop skills;
• analyzes and customizes Release Notes for engagements, presenting to clients;
• Serves as a SME for resolving complex production support issues and enhancements;
• Develops expertise in specific application functions/capabilities;
• Identifies opportunities for deploying new functionality;
• Leads testing automation efforts;
• Conducts ticket review calls with clients within specific area of expertise;
• Leads design, development, and deployment of enhancements;
• Identifies automations and designs solutions to improve service delivery or simplify application processes for end users;
• Manages a support ticketing queue with multiple open items, demonstrating good written and oral communication skills;
• Leads client status meetings and extract applicable metrics;
• Manages overall engagement operations, liaises with internal engagement leaders, reporting wins, risks, and concerns;
• Coaches and mentors staff as necessary for success;
• Oversees overall project management, including financials;
• Owns client relationships;
• Leads resource planning;
• Possesses fundamental knowledge and experience in support/service management;
• Conducts fit and gap analysis to assess how well the solution meets requirements and assess whether requirements are thorough and using fit and gap analysis templates;
• Creates functional requirements documents based on templates and presents them to Stakeholders as well as Business Leads and Subject Matter Experts for signoff;
• Helps the team through the life cycle of an implementation providing key inputs during design, migrating data from external systems, conducting and supporting solution testing, building test cases, assisting with functional, system and user acceptance testing, and conducting and supporting user and administrator training;
• Demonstrates extensive knowledge of SAP applications and application-based solutions, specifically Basis, emphasizing an extensive understanding of multiple SAP modules and environments. This includes a demonstration of extensive knowledge of, and/or a proven record of success directly performing significant tracks on managed services projects within the SAP product suite;
• Possesses extensive abilities to design, provide professional services and provide assistance complex business processes, as well as deploy the technical components required for successful solutions within an SAP environment. Related areas of specialty include RICEF - Reports, Interfaces, Conversions, Extensions, Forms, design and development;
• Able to understand and articulate business requirements and propose solutions after performing due diligence;
• Possesses solid understanding of Enterprise Structures and ability to guide the team where necessary;
• Delivers and tracks the delivery of issue resolutions to meet the SLA’s and KPI’s;,
• Basis Architecture

MINIMUM QUALIFICATIONS:

• Demonstrated knowledge of best practices for SAP Basis Administration and operations.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Is strong to excellent in written and oral communication skills
• 3+ years SAP NetWeaver application server administration in UNIX/Linux environment
• 3+ years of SAP Solution Manager planning, configuration, and administration to support centralized monitoring, alerting, and root cause and analysis
• Experience building relationships between IT and business teams.

OPTIONAL SKILLS

Desired Languages (If blank, desired languages not specified)

TRAVEL REQUIREMENTS

Up to 20%

THE ROLE RESPONSIBILITIES ARE:

• Configure system with solution manager for Early Watch services and technical monitoring
• System copy, client copy, upgrade, patching, etc.
• Assist with troubleshooting system and application performance issues, oversees the monitoring of daily system health checks, and coordinates overall system tuning and go live support
• Applies database administration knowledge to critique database performance
• Responsible for developing technology roadmap, managing global service providers, and identifying opportunities for improvement, modernization, and development of cost-effective and sustainable solutions.
• Manage the resolution of Help Desk tickets, application server load balancing, printer troubleshooting and spool administration
• Plan and perform Basis disaster recovery testing
• Plan and perform High Availability testing
• Provide leadership and technical direction to team members and consultants
• Drive utilization of Solution Manager in managing the technical landscape
• SAP Basis Administration including analysis of the SAP system log, monitoring of processes, analysis and clean-up of update terminations, analysis and clean-up of lock entries and checking for ABAP dumps
• Transports & Change Control including the release and transfer of transport orders, maintain transport protocols, plan and implement regularly scheduled change requests, resolve technical and functional transport problems and document transport activities
• Troubleshooting and Monitoring of SAP provided services and ensuring the availability of the services

As a Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm’s code of ethics and business conduct