Access Associate

at  RWJBarnabas Health

Req #: 0000185385
Category: Billing/Collections/Registration
Status: Full-Time
Shift: Day
Facility: Cooperman Barnabas Medical Center
Department: ACC - Physical Therapy

QUALIFICATIONS:

Required:

• High School Diploma or Equivalent
• Understands insurance authorization process
• Five (5) Weeks of Training
• Registration/Billing Experience
• Completion of all orientation programs

Preferred:

• Experience in rehabilitation
• Bachelor s Degree or Associates Degree
• Epic Experience

SCHEDULING REQUIREMENTS:

• Shift: Days
• Full-Time, 37.5 hours per week

ESSENTIAL FUNCTIONS:

• Answer phones and greets patients at the registration window promptly and courteously
• Is proficient in access and data entry in all registration and scheduling systems
• Registers new patients accurately and completely with regards to patient demographics and correct insurance information
• Demonstrates and maintains current knowledge of insurance companies
• Verifies after registering new patient that all insurance information has been entered correctly and that patient has active insurance coverage, correct plan code and subscriber information
• Is proficient in verifying rehab specific benefit, entering referrals into appropriate systems, obtain and enter authorizations into appropriate systems and notifying/scheduling patient as indicated based on authorization/referral
• Schedules patients accurately with the correct service and the therapist based on their treating diagnosis following all scheduling guidelines with respect to task and time allotted for appointment
• Arrives patients verifies patient information is correct and any required information is collected as indicated script if indicated, referral if needed
• Photo ID and insurance cards are scanned and appropriate consent forms are signed for new patients
• Explains patients rehab specific benefits to patients and issues a copy to reference
• Promptly notifies therapists of patient arrival
• Collecting co-pays when applicable
• Answers patient s inquiries or concerns or directs patient to appropriate person
• Keeps patient informed of delays
• Works in a collaborative manner with the clinical staff to improve work flow, maintain established cleanliness/infection control requirements and enhance patient safety to provide the highest standard of patient care and promote an exemplary patient experience

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.