Access Control Techsupport Middle East

at  ASSA ABLOY

ACCESS CONTROL TECHSUPPORT MIDDLE EAST

Reporting to SMARTair Commercial Techsupport Manager, will be responsible for developing and implementing activities supporting the sales network as well as providing after-sales service, with the aim of achieving customer-directed development of product knowledge.

THE SKILLS AND EXPERIENCE YOU NEED

• Electronic Engineering Training or Vocational Training
• Knowledge and experience in computer networks
• High level English
• Demonstrable experience equal to or greater than 5 years providing technical support of electronic products to clients internationally.
• Teamwork oriented, proactive and with communication skills.
• Responsiveness under pressure: proactivity, commitment and motivation.
• Availabity to travel frequently.

• Provide technical support to the international distribution network for the installation, start-up and maintenance of our range of electronic products.
• Management of after-sales service, incidents and complaints with the aim of satisfying the technical needs of the product
• Direct, coordinate and technically advise the commercial network on both existing and new products so that it is better prepared when visiting clients.
• Develop technical literature for new bids and carry out adequate monitoring of projects in order to adapt to the needs of clients.
• Provide customer service by telephone to find out the reason for their call and offer an effective response to technical queries arising from the products.
• Conduct technical product training explaining basic and advanced functionality on: installation, initialization, maintenance and troubleshooting of electronic systems and their components.
• Active collaboration for testing new products and software versions to be launched.