Access Services and Systems Coordinator

at  Tulane University

The Access Services and Systems Coordinator position is responsible for the procedures and processes of Circulation and Interlibrary Loan in the Law Library. This position is the hiring manager and timekeeper for student employees, including being the supervisor of record and creates the Library Aide schedule. Additionally, this position assists with the technical administration of departmental platforms and basic troubleshooting and basic maintenance of library technology systems. This position serves as the primary contact for Interlibrary Loan, assisting with procedural training and support for student law journals. This position also coordinates outreach efforts with other law library staff.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Understands terminology and basic functions of information technology and security (SSO, EZProxy, IP, VPN, memory, hard drive, server, operating system, cloud storage, USB, etc.).
• Ability to perform advanced troubleshooting on cloud-based, networked systems and office machinery, including coordinating between multiple IT departments and vendors when needed.
• Excellent organizational, interpersonal, and written and oral communication skills, including an attention to detail and customer service.
• Ability to both work as part of a team and work independently.
• Ability to work well in a rapidly changing environment and adapt to changes in workflows and procedures.
• Skilled in project management and scheduling.
• Committed to the advancement of Tulane University’s DEI Initiatives, as outlined in A Plan for Now and A Strategy for Tomorrow.

REQUIRED EDUCATION AND/OR EXPERIENCE

• Bachelor’s Degree with 1 year of directly related work experience in academic libraries, other law libraries, or IT/technical support.

OR

• Associate’s Degree (in Library Science or a related field) with 4 years of directly related work experience in academic libraries, other law libraries, or IT/technical support.

PREFERRED QUALIFICATIONS

• Advanced Degree.
• Ability to mentor to undergraduate student employees about higher education, including advanced degree programs, such as JD, MLIS, MSW, MA, MS, etc.
• 2 years of full-time experience in an academic law library or 4 years of part-time experience in an academic law library.
• 2 years of direct supervisory experience, including hiring, firing, and performance management.
• Experience with on-campus student employment and/or shift workers in an environment that requires continuous coverage.
• Experience mentoring college students about career pathways.
• Experience working with legal terminology.
• Experience working IT or related departments.
• Experience working with Integrated Library Systems (ILS) or Interlibrary Loan systems at the administrator level.

Please refer the Job description for details