Access Services Assistant - Two Positions

at  Mount Allison University

POSITION DESCRIPTION

Mount Allison University invites applications for an enthusiastic and adaptable Access Services Assistant in the R.P. Bell Library. Reporting to the Manager of Access Services, and working within a team environment, the Access Services Assistants carry out the day-to-day operations of the Access Services Department. This includes providing friendly and knowledgeable front-line public service to students, faculty, staff and members of the public; accurately maintaining patron and bibliographic records; preparing and updating course reserves in print and digital formats; maintaining stacks and collections; and supporting and collaborating with other members of the library team on projects and initiatives. The successful candidate will demonstrate a strong service orientation, particularly toward working with students, excellent organizational and problem-solving skills, and the ability to adapt quickly to changing user and unit needs in a collaborative environment.
Work hours are based on a rotating shift schedule and include evenings, weekends, statutory holidays, and the ability to attend work during inclement weather. Schedule is subject to change, pending departmental needs.

QUALIFICATIONS/SKILLS

• Library Technician’s Diploma or a University degree or relevant combination of course work and experience in a library, preferably in an academic environment.
• Strong customer service orientation and the ability to work effectively with patrons, including students, staff, and faculty
• Experience with the digitization of materials is considered an asset.
• Strong technical skills; experience with an Integrated Library System strongly preferred
• Knowledge of library services, familiarity with library resources, and skills in using word processing and spreadsheet software (e.g. MS Word and Excel).
• Excellent organizational skills and strong attention to detail
• Ability to work independently, demonstrate good judgement and problem-solving skills, prioritize, and switch between multiple tasks.

• Perform the day-to-day functions of the Access Services department, including answering patron account and circulation questions, undertaking stacks maintenance, processing library materials at all stages of the circulation workflow.
• Serve as a first point of contact for patrons of the library; provide welcoming and knowledgeable service in person, online, and by phone; resolve or refer queries using good judgement and following established guidelines.
• Provides a wide array of services using the Integrated Library System (ILS) following established rules and guidelines.
• Monitor inventory and ensure that non-traditional circulating items (such as laptops, chargers, white boards, etc.) are in good working order.
• Provide basic troubleshooting support to users of library technologies such as computers, copiers, scanners, etc.
• Ensures patron privacy in all transactions.
• Assists in the training and supervision of student assistants. Operates the Library’s course reserve services, with responsibilities including receiving and processing course reserves, liaising with faculty about course reserves, and being aware of Canadian copyright as it relates to materials on reserve in libraries.
• Processes financial transactions accurately and securely.
• Provides clerical assistance to librarians and archivists.
• Performs technical duties related to catalogue records of library materials.
• Opens and closes the building ensuring the security and safety of the library users and resources.
• Gathers and keeps building usage statistics.
• Other duties as assigned.