Access to Care Advisor Sports Medicine

at  UPMC in Ireland

Qualifications & Experience:

• Two years previous experience in an administrative role with customer service focus.
• Business/Secretarial Qualification
• Excellent working knowledge of Microsoft Office Packages

OVERVIEW OF ROLE:

UPMC presently provides high level sports injury management at UPMC Sports Medicine sites across Ireland. The UPMC Sports Medicine Network is now opening in the UCC Mardyke Arena. UCC Mardyke Arena has a National and International reputation for being a centre for Sporting excellence and UPMC hopes to further support this offering with Access to world class Sports Medicine services. UPMC is looking for a dynamic individual who will function in a front of house role and manage all referrals into the sports medicine clinic, scheduling of procedures, payment collection, referral management for further episodes of care, and provide administrative support to the clinicians in the clinic. This is a part time position, with rostered hours for Mondays and Fridays.

PRIMARY DUTIES AND RESPONSIBILITIES:

Front of House:

• Deliver a patient-centred experience to all our patients and stakeholders internally and externally.
• Manage all contractor, visitor, and patient pathways daily, adhering to policies and procedures and ensuring a professional service is always delivered.
• Liaise with UCC Mardyke Arena staff and leadership, as required, to ensure a smooth patient pathway.
• Distribution and tracking of daily of key registration process for all internal stakeholders.
• Manage call volumes to switch and action all queries in an efficient and professional manner.
• Manage all referral entry points, deliver messages to relevant internal colleagues and manage communication with patients to ensure best outcomes and patient experiences.
• Responsible for Healthlink, the health mail platform. Ensure all referrals are responded to and sent to our consultants internally. All generic referrals are followed up for clinical vetting and distributed according.
• Responsible for central referral management, distribution and registering of referrals to diagnostics team.

Referral Management:

• Action all referrals and process efficiently.
• Organise logistics around team/ athlete baseline testing; engaging with relevant clinician stakeholders to ensure a timely organized process.
• Communicate with referring sources to confirm receipt of referrals and ensure compliance with International patient safety goals of accuracy in patients’ details.
• Liaise with patients to ensure we have their most up to date demographics and where applicable, health insurance details.
• Work closely with colleagues from all UPMC sites and complementary departments such as diagnostics, scheduling and orthopaedics.
• Meet scheduling KPI’s ensuring compliance to scheduling process in all systems – including the Sports Clinic patient management system.
• Ensure Insurance verification process is adhered to and all patients are notified in advance of payments due where applicable.

Medical Records:

• Populate and ensure comprehensive record keeping for patients on the designated UPMC Sports Medicine patient management system.
• Liaise with the Access to Care Manager and the Director of Quality & Patient Safety when dealing with requests for medical records for all Data protection requests.
• Review patient medical record numbers on a regular basis to ensure that no duplication of medical record numbers takes place.
• Upload relevant correspondence, not limited to blood, histology, imaging results, and other test results in patient’s record.
• Ensure that appropriate information is extracted from electronic record and provided to UPMC upon referring patients on for further care.

Qualifications & Experience:

• Two years previous experience in an administrative role with customer service focus.
• Business/Secretarial Qualification
• Excellent working knowledge of Microsoft Office Packages.

Equal Opportunity Statement and Benefits