Access to Care Advisor Whitfield

at  UPMC in Ireland

QUALIFICATIONS & EXPERIENCE:

12 months experience in a similar role or healthcare setting
Business/Secretarial Qualification
Excellent working knowledge of Microsoft Office
Experience of healthcare systems including iPims desirable
Equal Opportunity Statement and Benefits

OVERVIEW OF ROLE:

The Access to Care Advisor will be part of an integrated team across our UPMC healthcare services that will simplify Access to Care for our patients. The successful candidate will be expected to operate with agility and diligence to ensure the success of the Access to Care team in the furtherance of our mission of bringing life changing medicine to all the patients and communities for whom we are privileged to serve. We are looking for a candidate with healthcare experience who is service-minded and is driven to help others and make the patient experience as straightforward as possible. The candidate will be a team-player who is adaptable, responsive and learning-minded in a fast paced environment. They will be organised in their approach and competent in the use of technology to facilitate a collaborative and effective way of working.

PRIMARY DUTIES AND RESPONSIBILITIES:

The Access to Care advisor will:
Work in our Hospital Admissions, Outpatients and Radiology Department.
Be responsible for admitting all patients in a timely and courteous manner.
Be responsible for cash handling, and end of day balancing for Admissions.
Be responsible for handling all queries with the wider team
Be able to multitask in a demanding role working with a wider team.
Have knowledge of multiple systems, and be able to manage a busy workload.
Have excellent attention to detail, and ability to use the Microsoft Office suite of applications.
Be responsible for confidentiality of patient information at all times.
Have excellent communication skills to work within a busy team.
Liaise with other teams to ensure safe handling of records at all times.
Complete regular audits as required.