Accident & Health Claims Handler

at  RSA

Job Description
At RSA we believe that insurance is about people, not things. Our inspiring colleagues focus on shaping the future by helping people, business and society prosper in good times, and be resilient in bad times. This is the foundation on which we operate. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe.
We are currently recruiting for an Accident & Health Claims Handler to join our established and experienced team here at RSA on a hybrid basis.
Role Requirements
As an Accident and Health Claims Handler. You will handle a caseload of small-value travel and personal accident claims using agreed-upon claims processes to achieve an efficient and effective claim settlement.
You will ensure customer interactions are efficient, courteous, and completed in a timely manner in order to deliver high standards of customer satisfaction while liaising with brokers, insurers, and emergency medical suppliers. Escalating non-standard or highly detailed cases to more qualified members of the team and being able to review and interpret policy wordings.
You will be desk-based, dealing with customers over the phone and via email, so good communication, negotiation, and organization skills are needed for this role.
The Individual

Please refer the Job description for details