ACCIDENT REPAIR CENTRE RECEPTIONIST

at  Bridgend Motor Group

Established in 1975. Bridgend Accident Repair Centre are one of the longest established independent accident repair centres in the West of Scotland.
A family run business that is large enough to cope with ever changing business and industry changes yet remaining small enough to care.
Due to maternity cover (minimum 1 year, potentially permanent for right candidate) we are looking for a receptionist.
(42hrs per week 8am-5pm Mon to Thurs and 8am - 4.30pm Friday).

EXPERIENCE/SKILLS

• Excellent communication skills
• Self-motivated and able to multitask in a busy environment
• To have the ability to keep up to date with technical information, good problem-solving skills
• Strong with administration, diary management and following up within agreed time frames
• Ability to develop rapport and trust with customers and to resolve conflict situations calmly and reasonably
• Have a passion for customer service, have a process orientated approach, be professional and well presented

EXPERIENCE:

Proven previous knowledge and experience of working in a similar role.
Potential to become a permanent role.
Job Type: Fixed term contract
Contract length: 12 months
Pay: £22,880.00-£27,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Sick pay

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person
Expected start date: 17/02/202

• Provide a courteous, welcoming, and efficient front of house Bodyshop reception service
• Deal with incoming enquiries, admin and phone calls and make customer bookings
• Process the estimates using inhouse systems
• Negotiate repair approvals with insurance engineers

· Collating and providing data when requested such as a particular insurance companies vehicles on site and what stage they are at

• Provide regular communication to customers keeping them informed of repair progress, additional work needed or vehicle completion regularly updating the Emacs management system