Accident & Sickness Outbound Specialist – TD Insurance

at  TD Bank

JOB DESCRIPTION:

We care for Canadian families, making it easy to get the best protection and support in their moment of need , always . As the voice of TD, you’ll be passionate about educating our clients on our products and services. You’ll consistently deliver legendary customer service by taking the time to understanding our customers unique needs
What You ’ ll Do
As an outbound specialist, y ou will be passionate about understanding and educating our customers . You will use every opportunity to promote TD’s products and services that may benefit them . Y ou’ll help us offer trusted support to our clients and connect them to the appropriate team members or internal bank partners . Your goal is to consistently deliver legendary customer service and offer tailored solution s to each client.

As a valued member of our Contact Centre Team, you will:

• Make people ’ s day : s trive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions.
• Solve problems efficiently: r esolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
• Achieve your goals: c onsistently r each performance objectives , including customer experience survey results, advice and quality goals, compliance regulations , and productivity targets .
• Never stop learning: a ctively p articipat e in ongoing training and coaching support to help you continue to grow and develop in your role .

Where You’ll Work
T raining / onboarding sessions and regular work hours will take place in a hybrid work model . Since most of your work activities can be performed independently, you’ll spend about 6 0 % of your time at your secure, private workspace. Your remaining time will be spent at a TD location for in-person team events and experiences. The hybrid work model may change depending on business needs. The hiring manager will provide more information about how this works for their team.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details