Accommodation Co-ordinator (Permanent)

at  BSC Education Limited

DESIRED EXPERIENCE/SKILLS:

• Previous experience in education sector would be advantageous

SPECIFIC ROLE REQUIREMENTS

• 2+ years’ experience in accommodation and/or hospitality
• IT proficiency with Microsoft Office products
• Fluent in English

Duties of the role include, but are not limited to, those listed below:

• Ensure homestay providers are made aware of all homestay enquiries/bookings and notify the admissions coordinators of homestay details being confirmed in a timely manner
• Be the point of contact for admissions and sales teams when it comes to any accommodation requests
• Have the overview of all nominated rooms and inform the Admissions and Accommodation Manager of any voids in advance so that a plan to fill them can be formulated and revenue is maximised
• Source ad hoc residential options when allocated rooms are full
• Work with providers and college teams to ensure complaints are limited and quality of accommodation provided to students is the best in the industry
• Liaise with admissions for any pre-arrival issues/changes, support colleges with any issues post-arrival
• Deal effectively with arising challenges, resolving complaints and escalating issues to the Admissions and Accommodation Manager
• Build and maintain strong relationships with internal and external stakeholder