Accommodation Facilities Assistant

at  University of the West of England

ABOUT US

It is an exciting time to be joining UWE Bristol: our recently launched Strategy 2030 sets out an ambitious programme of significant transformational projects to enhance the student experience.
Accommodation Services provide a home to over 5700 students living within our portfolio and in nominated City properties. This role will help deliver a high-quality service within a customer-focused environment which operates 24/7/365.
Our dedicated team of staff provide support and signposting on a wide variety of emotional and practical issues, from issues living with others, behaviour management, homesickness, general wellbeing, engagement with Student Life and connecting students to the services offered by the wider University.
In all our activities, we are driven by a culture of continuous improvement, implementing enhancements to our service delivery to enable an exceptional staff and student experience.

ADD YOUR INDIVIDUALITY TO OURS

UWE Bristol recognises the power of a truly diverse university community.
We are proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you’ll thrive.
We particularly encourage applications global majority candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit.
As a Disability Confident employer, we welcome applications from those who identify as having a disability.

ADVICE TO APPLICANTS

We’d love to hear from you - if you are excited about joining us at UWE please complete our application form as soon as possible.
Tell us about how your skills and experience relate to the requirements of this role by describing how you meet each of the essential and desirable criteria listed in the Person Specification section of the Job Description, and include specific examples wherever possible.
Once we have completed shortlisting we will let you know the outcome of your application by email, so please check your inbox for updates.
Should you be shortlisted you will be asked to provide your right to work documents at your interview. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable

ABOUT THIS ROLE

The Accommodation Services team seek to recruit two Accommodation Facilities Assistants to assist in the proactive management of student accommodation. The role will directly support colleagues, students and external customers which will help build the overall customer experience and operation of the University.
The team provide a professional property management service to University owned Accommodation across our Frenchay and Glenside Campuses. Supporting students that live in University Accommodation, enabling them to feel a sense of belonging to the UWE Bristol community. We understand the part students play and model healthy and inclusive behaviours.
The role will be to assist the Senior Accommodation Managers and Accommodation Managers in the provision of facilities services and Health & Safety management to student residences. Providing practical and administration support and ensure continuous improvement of processes in relation to accommodation management, to enable a high level of customer service and satisfaction.

WHERE IS THIS ROLE BASED?

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.
To ensure fairness and equity all salary offers will be made in line with the University’s salary assessment guidelines and will be based on your relevant skills and experience.