Accommodation Manager

at  Trump Doonbeg Housekeeping

Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events.
Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Irelands best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher.
Certified as a GREAT PLACE TO WORK®, Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.
Job Title: Accommodation Manager
Department: Heart of House
Responsible To: Operations Manager
Type of Contract: Full-time, Permanent
Main Purpose of Job: To ensure that all guest bedrooms, suites and public areas are serviced and cleaned to a five-star standard. Directly manage the Housekeeping department and ensures strict compliance with hotels policies and processes.
Liaises with: Front Office, Reservations, Maintenance

QUALIFYING CRITERIA

• Degree or Diploma in Hospitality Management or equivalent experience.
• Previous supervisory experience.
• Knowledge and experience of Forbes five-star hospitality an advantage.
• Excellent knowledge on how to inspect properties.
• A team player who is resourceful and self-motivating
• Good organisational and problem-solving skills.
• Customer focused.
• Operates to a very high-quality standard with a keen eye for detail.
• Positive, can do attitude.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours.
• Ability to remain calm whilst under pressure.
• Additional languages an advantage.

MAIN DUTIES

• Interview, select, train and supervise Accommodation staff to ensure the efficient operation of the department.
• Ensure consistency of five-star experience through consistent monitoring of standard operating procedures and ensure adherence to these standards by regularly and fairly holding staff accountable for their performance.
• Develop Accommodation departmental standards and improved processes following Trump International standards of service and procedure. Conduct meetings and training sessions as and when required.
• Ensure adequate staffing levels and schedule and direct staff in their work assignments.
• Organise and conduct pre-shift and departmental meetings communicating any pertinent information to the staff, such as room occupancy, special requirements and VIP needs.
• Rigidly follow and observe all hygiene standards and ensure staff comply with hotel policy regarding uniform.
• Liaise with Front Office regarding room moves, VIP guests, special needs and act on any information given.
• Issue keys, room lists, accommodation assistant check lists and cleaning schedules to accommodation staff at the beginning of shift and collect and check them at end of shift.
• Check all work given to the Accommodation Supervisors, Assistants, Linen Porters and Maintenance throughout the day to ensure standards are being adhered to.
• Regularly inspect guest rooms, public areas, Back of House and Associate changing area and facilities ensuring all areas meet the hotel’s five-star standard of cleanliness, maintenance and presentation.
• Ensure all maintenance work in Suites and public areas is rectified prior to releasing rooms back to front desk.
• Ensure that company standards for guest services, décor, and housekeeping services are met or exceeded.
• Ensure Hotel Laundry and Dry Cleaning is addressed to the standard laid down by the hotel management. Develop and maintain a strong, productive and vital relationship with the hotel’s linen company provider.
• Keep abreast of all new research and industry standards for the delivery of a five-star accommodation experience.
• Maintain a par stock levels of stationary, linen and amenity requirements in order to ensure consistency in standards.
• Develop and utilise check lists for regular preventative maintenance and for regular cleaning and upkeep.
• Ensure that all Accommodation department vehicles’ (vans and buggies) upkeep is monitored and they are regularly and well maintained.
• Organise appropriate staff training for the use and safe operation of departmental vehicles.
• Ensure all supply storage areas are clean, tidy and well maintained.
• Develop and implement cost-saving and profit-enhancing initiatives. Minimise wastage of materials and energy through careful monitoring of product usage.
• Maintain strong budget awareness and possess an understanding of revenue and expense detail and the ability to manage costs effectively.
• Develop a strong, positive and pro-active relationship with property owners, maintaining regular and ongoing contact.
• Regular engagement with property owners on-suite or cottage renovations, interior design and upgrade.
• Implement systems that will improve the efficiency of workflow.
• Address any guest/owner concerns in a professional and timely manner and notify Management of same.
• Ensure that all orders are entered into the company POS system.
• Maintain a strong rapport with all departments in particular Front Office and ensure that guest needs and satisfaction are consistently prioritised.
• Attend weekly meetings or briefings as required by Management.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or weekend shifts.

OTHER DUTIES

The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.