Accommodation Receptionist

at  University of Auckland

WAIPAPA TAUMATA RAU | THE UNIVERSITY OF AUCKLAND

The University of Auckland creates globally transformative impacts through our distinctive strengths in world leading research, scholarship, teaching and collaborative partnerships, inspired by our unique position in Aotearoa New Zealand and the Asia-Pacific.
Campus Life is a Service Division that supports an engaging and inclusive campus experience for students at The University of Auckland. We offer a range of wellbeing services (accommodation, health, counselling) that help students overcome personal barriers to success. We also offer a growing range of student engagement services that help students develop a sense of belonging, build friendships and engage in co-curricular activities that complement their academic development.
Job Description

TE WHIWHINGA MAHI | THE OPPORTUNITY

The University of Auckland’s Ngā Wharenoho – Accommodation department is the largest operator of student accommodation in New Zealand. We house over 4500 students in a range of accommodation styles. Our primary goal is to build and nurture a safe, supportive, enjoyable community for our student residents.
We are looking for a Receptionist to join the team at our Waipārūrū Hall Residence.
You will provide general administrative and reception services for Accommodation, acting as a welcoming point of contact for visiting students, families, and key stakeholders. You will be customer focused and have a high level of professionalism, directing and referring enquiries from staff, students and the public as appropriate.
This role includes general administrative support to residents including meeting couriers, upkeep and maintenance of photocopier and other related supplies, receiving and routing calls as appropriate, front desk support, reception support to events taking place in the faculties, liaising payment arrears and refunds with residents and doing bank reconciliations.
This is a full-time (37.5 hours per week), permanent opportunity.
The hours are Monday to Friday, 3:00 pm - 11:00 pm.
Remuneration is $50,700 - $61,700, depending on skills and experience
For more detailed information, please refer to the Position Description.

HE KŌRERO MŌU | ABOUT YOU

Our ideal candidate will deliver a high standard of service, and will also provide reliable, efficient and accurate execution of the reception duties in an Accommodation workplace.

We are seeking motivated self-starters who can work autonomously with the following qualifications, skills, knowledge and experience:

• National Certificate of Educational Achievement Level 2 and/ or Vocational qualification in a related subject.
• Administrative role experience is essential and preference will be given to those with an of the tertiary education sector.
• Knowledge and a basic understanding of CRM and databases.
• Excellent customer service with good public relations and communication skills.

Please refer the Job description for details