Accommodation Supervisor - 5 star Relais & Chateaux

at  Sheen Falls Lodge

Job Ref: SHE1408
Branch: Sheen Falls Lodge
Location: Kenmare
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 17/10/2024
Closing date: 18/11/2024
The accommodation department at the Sheen Falls Lodge, is now recruiting for accommodation supervisor to join a team of enthusiastic people dedicated to delivering an exceptionally high standard of service to our guests. The accommodation supervisor will report to the accommodation manager.

REQUIREMENTS:

• 1-2 years of proven experience in a supervisory role within an accommodation department.
• Proven strong organizational and leadership skills with a keen eye for detail.
• Excellent communication skills in both spoken and written English.
• Ability to work independently and as part of a team.
• Valid, clean EU driving license
  Sheen Falls Lodge and Ring of Kerry Golf is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.

• Monitor standard of work within the Accommodation Department, ensuring the highest quality.
• To oversee and check bedrooms, cottages, villas and public areas on a daily basis to ensure they are to the required AA 5 red star standard for our guests.
• Lead and direct the team of accommodation assistants and organise the team duties on a daily basis.
• To ensure all departmental checklists are completed and checked daily by supervisor before going off duty.
• Be part of the training and coaching of all team members.
• Ensure compliance with all statutory requirements including, HS and HACCP regulations both internally and externally.
• Oversee the cleanliness of rooms division and all public areas in the hotel including villas and cottages.
• Liaise with the maintenance department to ensure that any issues are recorded, rectified in a timely manner.
• To ensure that all departmental standards are being maintained in accordance with the SOP manual and grading criteria.
• To ensure that the standard of personal hygiene and presentation is maintained at all times in the department.
• Ensure all guest queries are handled promptly and efficiently
• To use initiative in relation to the speedy resolution of guests queries or problems
• To maintain good communication with the front office department as required.
• Be aware of the security of the premises at all times both in terms of the access to the hotel and hotel property.
• Be aware of fire safety, the evacuation system and safe handling of fire in case of emergency.
• To follow the hotel policy on lost property at all times
• To be able to deal with problems and complaints in the accommodation managers absence.