Account Associate

at  Gallagher

Introduction:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher’s global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you’ll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we’ll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview:
We’re expanding our team, and looking to hire an Account Associate to join our Bournemouth Office. Although you will be supporting our sales team with administrative tasks, we pride ourselves on sales through customer service in all parts of our business, putting the customer at the heart of what we do. It’ll be your job to make sure you work as part of a team to support the Account Executives’ in providing the client with the best service possible.

*NO PREVIOUS INSURANCE EXPERIENCE IS REQUIRED, ALL TRAINING IS PROVIDED*

36.25 hours a week spent between the hours of Monday – Friday 9am-5pm
Starting Salary: £23,000 – £25,000 with a quarterly performance-related bonusHow you’ll make an impact:
During your first few weeks, you’ll be in our training academy where we’ll give you all the training you need to be a huge success in your new career! This training includes things like insurance fundamentals, the handling of insurance policies, systems and process training.
To help progress your career further with us, we also offer an excellent progression programme as well as fully funded professional insurance qualifications (CII).
In this role, you can expect to support the Account Executive team in processing sales and renewals of their customer’s insurance policies;

On a day-to-day basis, you’ll:

• Supporting the Account Executive team to process insurance quotes and renewals
• Look for all opportunities to work as part of a team and adapt to the business needs
• Learn about the details of block of flats insurance and ensure the account team are supported throughout
• Providing excellent attention to detail which will leave the customer happy, with a positive lasting impression and an extraordinary feeling about our products and services
• Balance multiple tasks at the same time, utilising a range of systems and working in a supportive, friendly, and agile team

About you:

Of course, all training will be provided, and some of the items below may feel a bit alien, however, all will become clear during our in-depth training programme.

• Administrative skills proficient in Excel
• Ability to explain complex language in simple terms, either in writing and/or over the phone
• Attention to detail because you’ll need to accurately review and assess documentation
• Empathy and the ability to remain calm and composed when dealing with customers
• Customer service skills to provide a positive experience for customers throughout
• Computer literate
• GCSEs, or equivalent including English and Maths

Compensation and benefits:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Please refer the Job description for details