Account Associate - Remote

at  Spiro

REQUIREMENTS

We understand the importance of transferrable skills and a diverse perspective, so if you do not fit all these requirements, we still want to hear from you and encourage you to apply!

• Foresight to anticipate clients’ needs and requirements.
• Excellent interpersonal skills and the ability to develop a strong rapport with the client and internal GES team. Approachable, engaging and likable.
• Articulate, poised and polished with the ability to communicate clearly, concisely and professionally both verbally and in writing.
• Exceptional organizational skills and ability to multi-task; able to manage shifting client priorities and multiple/simultaneous client shows and projects.
• Ability to proactively provide practical solutions in an ambiguous, time sensitive and fast paced environment.
• Bachelor’s Degree or commensurate experience with Marketing/Communications major preferred.
• Thorough knowledge of Excel including pivot tables, PowerPoint, databases, word processing and graphs.
• Ability to analyze available information and make sound decisions.
• Exceptional attention to detail
• Excellent communication and presentation skills.
• Ability to work in consultative manner with internal GES teammates and client contacts at a variety of levels.
• Travel approximately 20%.

• Support overall team initiatives including client specific reporting, reconciliation and other account-wide projects.
• Manage overall team administrative functions, data tracking, and analysis.
• Maintain database and data entry for client specific information. Use database to pull reports and extract data for client meetings.
• Manage smaller table tops and portables for the team and support Account Managers on larger projects.
• Manage tactical activities pertaining to clients’ convention program and associated projects.
• Maintain records of clients’ past exhibition activities and business practices.
• Develop a strong understanding of clients’ products, services, exhibition practices, workflow procedures and ongoing marketing goals.
• Participate in regular convention planning and client initiative meetings.
• Coordinate activities of GES 3rd party vendors and clients’ outside agencies on behalf of the Account Manager.
• Collaborate with client exhibition and brand groups to define needs; determine and execute exhibition and project deliverables.
• Recap client meeting minutes and distribute to client and GES account team.
• Generate proposals and change orders detailing scope of services to be provided to the client.
• Assist the Account Manager in managing GES production, show service and logistics details prior to the show including coordinating Design, Estimating, Project Management, Traffic, I&D and Show Services to ensure timelines and deliverables are achieved.
• Help brainstorm, recommend and collaborate with team to develop and deliver traffic builder solutions inclusive of pre-show, show-site and post-show marketing, measurement, virtual show, e-literature services and the like.
• Compile show-specific information for the I&D supervisor or set-up person prior to show set-up.
• Manage and track all show/client shipments to ensure timely delivery.
• Occasionally travel to show venue to fulfill client requirements for show-site support when needed by the team.
• Document show-site activities when traveling for the account team and assist Account Manager and Account Director in post-show review.
• Review I&D post-show change orders and reports; communicate any issues to account team; participate in the development and implementation of remedial measures necessary for improvement.
• Accurately allocate and report applied time on a bi-weekly basis.
• Monitor job costs in order to effectively manage project budgets and achieve or exceed forecasted show profit.
• Assist in reviewing invoices against proposal to determine variances. Investigate unexplained variances to determine validity and accuracy.
• Regularly inform the Account Manager and Account Director of project status and issues.
• Assist the Account Executive in the development of annual budgets, sales presentation materials, data requests and other special projects as appropriate to retain and grow business.
• Provide timely reports as required.
• Provide assistance to team members.