Account Coordinator

at  CH Robinson

C.H. Robinson is seeking an Account Coordinator to play a critical role in executing business for our customers. In this role, you’ll build relationships with customers and collaborate with Account Managers and Capacity teams to meet customer needs. Using our proven processes and innovative technology platform, you will manage shipments and solve challenging problems. This role offers an excellent opportunity to start your career at C.H. Robinson, with growth opportunities in Operations, Sales, and Account Management. From day one, our dynamic onboarding program will jumpstart your knowledge of our company and industry, helping you excel in our systems and processes. The training includes a mix of activities, self-guided learning, and in-office coaching and mentoring. By the end, you’ll be ready to contribute to our success and be a high-performing team member. We invite you to apply today and contribute to C.H. Robinson’s ongoing commitment to operational excellence!
This position is located in Guadalajara, Mexico. To ensure the best onboarding experience, the first two months will be in-person for training. After that, the role will transition to a hybrid model with three days in the office and two days working from home.

REQUIRED QUALIFICATIONS:

• High School degree or GED equivalent
• Fluent in Spanish and English (written and verbal)

PREFERRED QUALIFICATIONS:

• Values a diverse and inclusive work environment
• Proficient in Microsoft Office (Word, Excel and Outlook) and strong internet skills
• Ability to persuade, motivate, influence and negotiate with others
• Ability to work in a team environment, while also delivering independent results
• Excellent verbal and written communication skills
• Commitment to executional excellence and outstanding customer service
• Strong prioritization and multi-tasking skills
• Bachelor’s degree or continued education

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Respond to customers with a sense of urgency to provide an excellent customer experience
• Proactively identify opportunities to improve operational efficiency
• Build and develop relationships with customers to ensure continued partnership
• Communicate shipment updates proactively and accurately ensuring a customer centric approach
• Analyze customer inquiries and provide quality and timely insights and updates to your customers
• Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data, and exceed customer expectations
• Network internally with Account Management and Capacity teams