Account Development Manager

at  RWS Group

Job Purpose:
As an Account Development Manager, your will be responsible for identifying and developing new business opportunities, building and maintaining strong client relationships, and driving revenue growth for a selection of our existing top IP clients. This role requires a strategic thinker with excellent communication skills and a proven track record in sales and account management.

SKILLS & EXPERIENCE

• Proven experience in account management, business development, or sales.
• Strong growth-mindset.
• Strong communication, negotiation, and problem-solving skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Familiarity with CRM software and data analytics tools.
• Ability to work independently, to organize your time and achieve quotas.
• Commercial awareness and results focus.
• Ability to learn new products and services.
• Previous experience working within Intellectual Property.
  Life at RWS:
  At RWS, we’re here for one purpose: unlocking global understanding.
  As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.
  We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.
  Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.
  If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.
  We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

• Identify and pursue upsell opportunities within existing accounts for Search, Foreign Filing + Translations, Renewals, and additional IP services to achieve sales targets and revenue goals.
• Build and maintain an active sales pipeline. Keep CRM (Salesforce) up to date with all client interactions and opportunity updates.
• Develop and maintain strong relationships with existing clients, understanding their business goals, pain points and challenges to allow you to identify growth opportunities within the account.
• Collaborate with operational, sales and marketing teams to propose tailored solutions and implement effective strategies.
• Prepare and deliver compelling presentations and proposals to clients to retain their business and promote growth opportunities.
• Work with our internal Legal and Pricing Operations teams to handle contract renewals, pricing negotiations and service-level agreements to prevent churn, enhance client loyalty and create retention within existing accounts.
• Identify and refer cross-sell opportunities to colleagues in other RWS Business Units.
• Travel: There will be elements of travel for this role with Account Development Managers visiting clients and attending Sales events.