Account Director (6 Month, Fixed Term Contract

at  Emperor

WHAT WE DO AND HOW WE DO IT

Our strategic and creative teams bring insight, communications, stories and messages to life to turn our clients’ ambitions into reality. We are experts in reporting, brand, employee experience and sustainability. We create multi-channel content that drives reporting, messaging, marketing and campaigns to deliver a truly integrated experience for our clients’ stakeholders and audiences. Our services include everything from digital to print, film and presentations.

SKILLS, KNOWLEDGE & EXPERIENCE:

• Extensive expertise in corporate communications, with a minimum of 8 years’ experience, spanning multiple sectors.
• Ability to truly listen to clients, challenge where appropriate and manage their expectations – a diplomat with strong EQ/client empathy skills.
• Mature leader, personable and enthusiastic team lead with energy, stamina, drive and intelligence, with strong (proven) ability to bring a multidisciplinary team together
• Collaborative and team-player with the ability to build strong relationships and adapt style to be equally effective, persuasive and influential across range of partnerships and projects.
• Attention to detail, ability to see the big picture and act/prioritise accordingly: able to simplify complex tasks into actionable activities for a team.
• Excellent communicator both verbally and written - ability to present with confidence.
• Ability to manage clients and projects under pressure and manage up as well as down when appropriate.
• Highly financially literate and an appreciation of how to present financial information to stakeholders
• Resilient, passionate, accountable, energetic and hungry. A positive driving force within the business - with strong business acumen and commercial awareness.
• Embodies and demonstrates Emperor’s Values – Aim High, Creativity Everywhere, Infectious Enthusiasm, Always Learning and Razor Sharp

VISION, MISSION & PURPOSE

Our vision is to be the partner of choice for ambitious clients and people.
Our mission is to bring clarity, creativity and consistency to communications.
Our purpose is to help our clients bring trust and confidence to their audiences.
Together they create our proposition: for great ambitions.

THE ROLE

The role of the Account Director is to work across a diverse portfolio of clients, delivering integrated and strategic corporate communication programmes of work. You will build strong and strategic relationships with your clients and engage our internal teams to ensure impactful and effective creative solutions are being delivered seamlessly. You will work with our print, digital, design, brand and specialist teams to deliver creative and innovative solutions across your accounts.

RESPONSIBILITIES

You will own the client relationship and have full accountability for three areas:

• Client service – Emperor prides itself on its client service and it is a key reason why clients choose to work with us. You will be organized and efficient in your communication/ documentation and, most of all, personable in the way you work with clients and colleagues. Relationships matter and when something is in doubt if a deadline is looming you will instinctively pick up the phone rather than rely on email. Delivery alone isn’t enough; we want our clients to want to work with us again and again.
• Project Lead and Programme Manager – exceptional clients will demand exceptional delivery skills. As a senior member of the team, you will be expected to lead showcase projects which demand hands on involvement from an experienced member of the team. You will also be expected to act as a Programme Manager, ensuring different work streams dovetail effectively and taking ultimate responsibility when overseeing the work of individual account/project managers. Leading the internal team is also an important part of the role. This is an integrated role managing accounts which incorporate brand & marcomms, reporting, engagement, and digital elements.
• Commercial success – a strong commercial awareness is critical to the role. Our client service team are at the forefront of scoping and pricing, and are accountable for delivering projects profitably. Having the confidence to talk about budget issues with clients is essential.