Account Director

at  Altruistiq

Altruistiq’s software solution delivers sustainability intelligence and real corporate impact in carbon reduction and beyond for large businesses that see more than ‘just’ reporting as the goal.
Altruistiq empowers businesses with the technology to automate sustainability data measurement, management and exchange - with unparalleled accuracy and ease. We believe that sustainability is the corporate world’s biggest data challenge. Our mission is to enable businesses to do more of what is measurably good, driven by data and impact intelligence. Read about our latest investment below:
https://www.eu-startups.com/2022/07/london-based-altruistiq-raises-e17-6-million-for-its-climate-tech-software/

THE ROLE:

Join our team as an Account Director and become an essential player in our company’s growth. You will be one of the first hires for our team. Reporting directly to the Global Key Account Director, and working closely with multiple teams.
You will be responsible for managing our Enterprise Strategic Accounts by engaging and building trust-based relationships with stakeholders and enhancing our value-led proposition with our solutions and environmental accounting team. You will work with accounts throughout the three core post acquisition phase: designing their solution, helping them through to adoption and finally developing and hitting their goals in the optimisation phase.

RESPONSIBILITIES:

• Develop and maintain senior stakeholder relationships with customers, continuously identifying opportunities for expansion.
• Develop new ways of working and build the strategy within for Altruistiq as we expand our customer base in this region, becoming the Subject Matter Expert (SME).
• Drive post-sales revenue, including forecasting, reporting, proposal, negotiation, and contracting, while monitoring core metrics and KPIs such as churn, NRR, ARR, LTV, to achieve continued growth.
• Provide direction and leadership for live Customer Account Plans, working with Solution Advisors and Program Managers to ensure successful delivery outcomes, value realization, and risk mitigation.
• Act as the voice of the customer, identifying pain points and opportunities and feeding them into product roadmap and strategy development across functions.
• Work with the sales and marketing team to develop and implement strategies that support holistic revenue growth across the business.
• Develop the continuous improvement of our product environment to enhance the customer experience year on year.
• Continuously drive improvement in customer service processes to provide excellent support and satisfaction to our customers.