Account Director

at  Born Social

ACCOUNT DIRECTOR

London, United Kingdom (Hybrid Working)
A benchmarked salary between £49,680 to £56,160 based on your level within our progression framework.

WHO WE ARE

Born Social is a social-first creative agency designed for the new era of advertising. We’re a team of over 150 people across the UK & US and growing!
We are energised by future thinking and driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities.
Our Account Directors lead their teams to deliver industry-leading work by utilising their knowledge of social-first strategy and output and building in-depth relationships with their clients. You’ll work across both retainers and project work, collaborating with all specialist roles. Alongside this you’ll play a senior role in the Client Services department, setting best practices for both project delivery and our client relationships.

• Account Leadership: Working with teams to develop the appropriate strategy and output for each client and ensuring account decisions are guided by it. Setting up teams effectively to support your pursuit of a higher standard of work. Inspiring your account teams to produce Born Social’s best work in all areas of delivery.
• Account development: Owning Senior client relationship development building and effectively identifying and communicating the value of Born Social’s work. Create, communicate and deliver effective account plans that include client insight, communication and reporting to facilitate growth. Leading any pitches, proposals and scoping for additional work. Educating clients on Born’s development and thought leadership content, along with industry updates.
• Project Management: Communication about mid and long-term business and marketing plans with stakeholders beyond our immediate Points of Contact and any appointed agencies. Organising key calls, meetings (team & independent) and Quarterly Reviews. Recognising and resolving delivery or client issues or lack of results. Working alongside Senior Account Managers to review ways of working to ensure delivery feels positive for both clients and teams.
• Commercial Management: Ensuring accurate delivery of scope of work (deliverables and time) using time tracking, ensuring deliverables are of high quality and all deadlines are met. Recognising and resolving any scope or resourcing issues and leading on new resourcing requests as well as reporting on commercial performance monthly.