Account Director

at  Ciklum

Description
Ciklum is looking for an Account Director to join our team full-time in Denmark.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

Requirements

• Minimum of 10 years in client account and relationship management; including consulting, technology solutions / IT services, front office transformation and digital engagements
• Demonstrable knowledge of a number of verticals like Consumer Goods, Retail / Digital Commerce, Media and Publishing, Travel, Banking and Financial Services / Fintech, Technology companies / ISVs, Manufacturing including the related latest industry trends and operational expertise
• Experience in selling custom software development and/or digital transformation services is highly preferred
• Ability to interact with C-Level Executives, convey the value proposition of the Ciklum suite of services, and explain in clear terms how Ciklum can help the C-Level executive execute on his/her business strategy
• Strong commercial and contractual acumen
• Capability to own and manage account level P&L responsibility including client contracts, invoicing etc
• Fluency both in Danish and English
• Experienced working in a dynamic, fast paced, matrix structured organization with onshore, nearshore and offshore development team

We are looking for an experienced Account Director with a minimum of 10 years’ experience to manage a group of existing key accounts in the Scandinavia region. As an Account Director, you will be accountable for the overall growth, profitability and client satisfaction within your Account / Portfolio and partner with our delivery management function (and other supporting functions) to ensure ongoing services are delivered to specification, time and budget.

Responsibilities

• Accountable for developing and delivering the Account / Portfolio Plan and long-term strategy, forming a deep understanding of their business/s and overall market
• Manage client account/s and build strong, sustainable long-term relationships to meet / exceed the mutual aims of both parties
• Support technological and digital transformation conversations and initiatives at a strategic level
• Work closely with other technical and go-to-market teams to facilitate matrix-led sales and development activities to showcase the entire spectrum of Ciklum’s services and solutions and meet the clients’ needs
• Manage the account and delivery team performance
• Manage escalations for client account and provide help/support to team members by acting as the single point of contact
• Work with the Account group leader to ensure robust and seamless governance and escalation management, (where required) for the account
• Identify and manage engagement risks, flagging issues early managing to resolution
• Achieve quarterly targets/quotas and KPI’s for client accounts
• Lead opportunities through all stages of the sales process from prospect to delivery
• Ensure pipeline quality and quantity in CRM and follow Ciklum sales process

Requirements

• Minimum of 10 years in client account and relationship management; including consulting, technology solutions / IT services, front office transformation and digital engagements
• Demonstrable knowledge of a number of verticals like Consumer Goods, Retail / Digital Commerce, Media and Publishing, Travel, Banking and Financial Services / Fintech, Technology companies / ISVs, Manufacturing including the related latest industry trends and operational expertise
• Experience in selling custom software development and/or digital transformation services is highly preferred
• Ability to interact with C-Level Executives, convey the value proposition of the Ciklum suite of services, and explain in clear terms how Ciklum can help the C-Level executive execute on his/her business strategy
• Strong commercial and contractual acumen
• Capability to own and manage account level P&L responsibility including client contracts, invoicing etc
• Fluency both in Danish and English
• Experienced working in a dynamic, fast paced, matrix structured organization with onshore, nearshore and offshore development teams

What’s in it for you

• Private Equity backed environment to foster growth and collaboration
• Competitive compensation package
• Build your career in a proven successful high growth company with unique service offering on the market
• Variety of knowledge sharing, training and self-development opportunities