Account Director

at  Coreio Inc

Coreio Inc. is a leading Toronto-based IT services provider that delivers IT Infrastructure and Operations solutions for enterprise-scale companies across North America. We build on our 40+ year history as a strategic partner, and apply our experience as in-house IT experts, to help our clients solve complex business and technology issues, so they can focus on what they do best.
Visit www.coreio.com for more information.

OVERVIEW

We are seeking experienced Account Directors to join the Sales team at Coreio to drive new business opportunities within existing and new enterprise-level clients. The ideal candidate will have extensive experience selling into major and tier 2 Financial Institutions. As we are growing, we are looking for individuals who are interested in staying with Coreio for the long-term and having an opportunity to expand their skills by taking on leadership positions within the company. Coreio is also at a crucial inflection point in our history and we are looking for individuals who would like to influence the future direction of the company by bringing a new perspective on the ServiceNow and Managed Services sectors.

• Relationship Management:
• Building and maintaining strong, long-lasting relationships with key accounts.
• Acting as the primary point of contact for clients, addressing their needs, and resolving any issues that arise.
• Strategic Planning:
• Developing and executing account strategies to achieve business objectives.
• Identifying opportunities for growth within existing accounts and creating plans to capitalize on them.
• Sales and Revenue Growth:
• Driving sales and revenue growth by upselling and cross-selling products and services.
• Meeting or exceeding sales targets and quotas.
• Client Understanding and Advocacy:
• Gaining a deep understanding of clients’ business needs, goals, and industry trends.
• Advocating on behalf of the client within the company to ensure their needs are met.
• Collaboration and Coordination:
• Working closely with internal teams (e.g., marketing, product development, customer support) to ensure a unified approach to account management.
• Coordinating with other account executives and sharing best practices.
• Performance Tracking and Reporting:
• Monitoring account performance and providing regular updates to senior management.
• Using CRM tools and other software to track sales activities, client interactions, and outcomes.
• Contract Negotiation and Renewal:
• Leading contract negotiations and renewals with clients.
• Ensuring contracts are beneficial for both the company and the client and aligned with strategic goals.
• Market and Competitive Analysis:
• Conducting market research to understand industry trends and competitive landscape.
• Using insights to inform account strategies and identify new business opportunities.
• Customer Satisfaction and Retention:
• Ensuring high levels of customer satisfaction and retention.
• Implementing feedback mechanisms to continuously improve the client experience.
• Thought Leadership and Education:
• Educating clients about new products, services, and industry trends.
• Positioning the company as a thought leader in the industry through presentations, workshops, and other engagements.
  The role of Account Director requires a blend of sales acumen, strategic thinking, and exceptional interpersonal skills to successfully manage and grow key client relationships.
  Coreio is an equal opportunity employer and values diversity in its workforce. Coreio encourages applications from all qualified individuals and will accommodate applicants’ disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the Human Resources team by email at careers at coreio.com.