Account Director (Employee Engagement)

at  Emperor

ABOUT EMPEROR

For great ambitions
Emperor is here to turn ambition into success through the power of clear, confident and consistent communications. Working together, we help our clients to connect and engage with their stakeholders and audiences, so they can achieve great things. Whatever our clients’ ambitions, and wherever they are in the business lifecycle, we’re focused on offering them strategic expertise, outstanding creative and the very best client service.
Our evolving story
We were founded in 1996 by two people working from a shared office, equipped with an Apple Mac and some great ambitions. Today we’re the one of the UK’s largest corporate communications agencies. We’ve grown to employ over 300 diverse, talented and experienced people across a national and international network. In 2020, we became employee owned – a decision rooted in the success of our collaborative and inclusive culture.
What we do and how we do it
Our strategic and creative teams bring insight, communications, stories and messages to life to turn our clients’ ambitions into reality. We are experts in reporting, brand, employee experience and sustainability. We create multi-channel content that drives reporting, messaging, marketing and campaigns to deliver a truly integrated experience for our clients’ stakeholders and audiences. Our services include everything from digital to print, film and presentations.

THE ROLE

The role of the Account Director is to work across a diverse portfolio of clients, delivering integrated and strategic employee engagement and culture communication programmes of work. You will build strong and strategic relationships with your clients and engage our internal teams to ensure impactful and effective creative solutions are being delivered seamlessly. You will work with our print, digital, design, brand and specialist teams to deliver creative and innovative solutions across your accounts.

RESPONSIBILITIES

You will own the client relationship and have full accountability for three areas:

• Client service – Emperor prides itself on its client service and it is a key reason why clients choose to work with us. You will be pro-active and personable in the way you work with clients and colleagues. You’ll understand your client’s business, building strong trusted relationships across the board. You’ll be clear and collaborative in your communication style, instinctively picking up the phone rather than relying on email. Delivery alone isn’t enough; you’ll build relationships that will mean our clients will want to work with us again and again.
• Project Lead and Programme Director – exceptional clients will demand exceptional delivery skills. As a senior member of the team, you will be expected to lead showcase projects which demand hands on involvement from an experienced member of the team. You will also be expected to act as a Programme Director, ensuring different work streams dovetail effectively and taking ultimate responsibility when overseeing the work of individual account/project managers. Leading the internal team is also an important part of the role.
• Commercial success – a strong commercial awareness is critical to the role. Our client service team are at the forefront of scoping and pricing and are accountable for delivering projects profitably. Having the confidence to talk about budget issues with clients is essential.

KEY RESPONSIBILITIES

1. Client service

• Be a strategic partner and safe pair of hands for your clients, building a deep understand of the client’s business and their sector.
• Provide a strong management approach, giving strategic advice as regards the project delivery.
• Proactive approach to relationship building,
• Providing an exceptional client experience, anticipating their needs, clear on-going communication and sound judgment across all elements of the project
• Always be pro-active and one step ahead of the client, advising of opportunities and/or risk associated with any elements, always focused on finding solutions
• Flexible approach and attitude when challenged by clients or situations

1. Project Lead and Programme Manager

• Management of delivery process from kick off to completion
• Programme direction, providing lateral thinking and planning as required
• Lead our internal team, provide necessary information in summary form, engage and inform team at regular intervals
• Ensure your team is providing accurate and timely documentation both internal and external (status reports, agendas, contact reports etc)
• High standard of attention to detail; requirement to check work as senior on the project
• Attend all reporting needs
• Create and manage project timelines
• Manage resource effectively, communicating any change to the planned resource in good time
• Production liaison/briefing/management
• Lead and coordinate on new business and client development proposals, presenting as part of the key account team where necessary