Account Director - Holborn, England

at  Pinnacle Group

POSTED:

10 January 2025
Pinnacle Group are looking for an outstanding Account Director based in the Southeast of England to deliver strategic leadership, driving operational performance and identifying and securing new business opportunities within the grounds maintenance and horticulture sector.
The Account Director will leverage their expertise in grounds maintenance and horticulture to drive growth and operational excellence. Initially responsible for a £10-15m portfolio of contracts overseeing service delivery, client relationships, and business development opportunities in this sector, with a focus on expanding the portfolio.

WHO WE ARE

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

WHO WE’RE LOOKING FOR

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities

• Oversee the delivery of grounds maintenance and horticultural services across a £10-15m portfolio, ensuring high-quality outcomes, adherence to SLAs, and contract compliance.
• Monitor and manage financial performance, ensuring profitability and alignment with budgetary targets.
• Build and nurture strong relationships with existing clients, acting as a trusted advisor to address their needs and expectations.
• Collaborate with the business development team to identify and pursue opportunities for new contracts within the grounds maintenance and horticulture sectors.
• Support the preparation of tender submissions, including contributing to technical and commercial solutions.
• Lead on the integration of newly acquired contracts, ensuring smooth transitions and alignment with operational standards.
• Provide leadership and mentorship to operational teams, fostering a culture of excellence and continuous improvement.
• Champion health and safety standards across all operations.

Key Requirements

• Proven experience in grounds maintenance and/or horticulture, with a strong operational focus.
• Experience in business development and tendering processes.
• Demonstrable experience managing large contract portfolios (£10m+), with a track record of delivering high-quality services and achieving financial targets.
• Strategic thinking and commercial acumen, with the ability to identify and capitalise on business opportunities.
• Strong client relationship management skills, with the ability to influence and negotiate at senior levels.
• Excellent leadership skills, with experience managing, mentoring, and developing teams.
• Robust financial management skills, including budgeting, forecasting, and P&L responsibility.
• Health & Safety Management
• One or more of the following qualifications: RHS Certificate in Practical Horticulture (Level 3 or greater). Horticulture (BSc or greater), Land Management (BSc or greater)

• Oversee the delivery of grounds maintenance and horticultural services across a £10-15m portfolio, ensuring high-quality outcomes, adherence to SLAs, and contract compliance.
• Monitor and manage financial performance, ensuring profitability and alignment with budgetary targets.
• Build and nurture strong relationships with existing clients, acting as a trusted advisor to address their needs and expectations.
• Collaborate with the business development team to identify and pursue opportunities for new contracts within the grounds maintenance and horticulture sectors.
• Support the preparation of tender submissions, including contributing to technical and commercial solutions.
• Lead on the integration of newly acquired contracts, ensuring smooth transitions and alignment with operational standards.
• Provide leadership and mentorship to operational teams, fostering a culture of excellence and continuous improvement.
• Champion health and safety standards across all operations