Account Director - Loyalty Technology Solutions & CRM

at  Wunderman Thompson MAP

JUL 18, 2024

Elevate your career as an Account Director at the heart of digital transformation. Propel a top-tier international client into the future with your strategic insight and expertise in CRM and loyalty systems. Lead a dedicated team, forge robust client relationships, and drive impact with Google and Salesforce platforms. If you’re a technology-savvy strategist with a flair for creative problem-solving and team leadership, let’s shape the future of engagement together. Join us—where your next big challenge meets your greatest opportunity.
What will your day look like?

We are seeking a highly motivated and experienced Account Director to lead a dynamic team focused on developing and delivering cutting-edge CRM and loyalty solutions leveraging platforms like Google and Salesforce. You will be a strategic thinker with a deep understanding of technology’s potential to optimize business processes and drive customer engagement. In this role, you will be responsible for organizing and managing one of our large international clients. In the day-to-day business, you will be expected to lead the team and manage the client roadmap, so strong people skills and a strategic mindset is a must. More specifically, your tasks include:

• Managing the client relationship and expectations
• Managing the team and being a daily sparring partner to your colleagues
• Producing high quality presentations for internal and client meetings
• A solid technical understanding and a strong passion for digital solutions is essential, as you will work closely with our developers and the client’s development/technical stakeholders
• Proactively ensuring that obstacles are mitigated
• Developing project scopes, plans and budgets within transformation.

Who are you going to work with?
You will be the linchpin in a network of closely coordinated project managers, developers, data scientists and experience designers. You will get competent teammates from all around the world, who always go the extra mile to help one another. We are a flat organization that loves growing the talents of our people, and many of our people have been at the agency a decade or longer.
What do you bring to the table?

You are an easy-going person with a proactive and positive mindset. You work to deliver the best possible outcome despite any challenges that arise. As you will be managing several projects simultaneously, you are an organized person who can keep perspective while showing great attention to details. In addition, you have:

• 5+ years of experience as a CRM and/or digitally-focused project manager or similar
• Extensive knowledge of what working with data, technical projects, and marketing automation platforms entails.
• Experience working cross functional collaborating with developers, architects, cloud specialists as well as creative departments.
• Experience with strategic management and implementation of IT projects within CRM, web, and/or marketing automation
• Ideally you also have experience with either Salesforce Marketing Cloud or Adobe Marketing Cloud. It’s also a benefit if you have worked with Google Cloud before.
• The competence, confidence, and self-discipline to manage deadlines, estimates, and budgets excellently
• Great communication skills in English

A leader in personalized customer experiences
VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world’s most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.
A global network
We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.
At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.
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• Managing the client relationship and expectations
• Managing the team and being a daily sparring partner to your colleagues
• Producing high quality presentations for internal and client meetings
• A solid technical understanding and a strong passion for digital solutions is essential, as you will work closely with our developers and the client’s development/technical stakeholders
• Proactively ensuring that obstacles are mitigated
• Developing project scopes, plans and budgets within transformation