Account Director

at  SBFM Ltd

QUALIFICATIONS AND SKILLS

• Able to analyse data (Excel, PowerBi) to identify problem areas and opportunity for growth, and to drive continuous improvement
• Experience of leading a team
• Experience of working with senior-level clients, including presentations and regular governance
• Experience of working with frontline operatives (e.g. cleaners) and individuals from diverse backgrounds
• FM experience not essential but knowledge of the industry is useful
• Ability to performance manage others to hit targets
• Experience defining, and working to, KPIs and SLAs
• Experience of managing suppliers
• Ability to understand complex processes and identify room for improvement
• Strong communication skills and able to maintain client relationships
• Experience of working with financial budgets and managing a P&L

ABOUT US

Our company recognises and values the enriching benefits equality, diversity and inclusion bring to our community. We celebrate diversity and actively encourage applicants from minority ethnic groups, LGBTQ+, disabled and neuro-diverse groups to apply for our vacancies. Our aim is to nurture happy teams who learn from and inspire each other, and we believe diversity is key to achieving this goal

ABOUT THE ROLE

We are seeking an experienced Account Director to join our team!
The purpose of this role is to enable the business to be the leading provider of cleaning and FM services by delivering outstanding standards and service within budgets.

DUTIES AND RESPONSIBILITIES

• To demonstrate the SBFM values and lead by example at all times.
• To build relationships with customers at senior levels to instil confidence and trust in SBFM and ensure open dialogue when necessary regarding any operational issues.
• Present to the client in weekly/monthly/quarterly governance, along with providing data reports and appropriate analysis to explain performance
• To ensure all regions are delivering operational excellence within site budgets and structures.
• To ensure effective team-working through structured meeting disciplines allowing for business reviews and clear communication cascades.
• To proactively review, manage and deliver the profit and loss for the division reporting and explaining any variations, supported by the relevant action plan(s) for resolution.
• To identify ways to improve the P&L through innovation, productivity and continuous improvement
• To adhere to all company processes, policies and procedures and ensure ‘brilliant’ operating disciplines are embedded in the field at all levels.
• To coach and develop teams to manage their people ‘brilliantly well’.
• To build a culture of identifying and developing internal talent, creating a strong succession pipeline for future vacancies.
• To translate the company vision into regional plans and objectives ensuring understanding of expectations and measurement.
• To identify and maximise opportunities for continuous improvement across the business and make recommendations on best practice ensuring feedback to the wider business teams as appropriate.
• To develop a solid understanding of the marketplace and competition in order to identify areas for commercial growth.
• To build relationship networks internally and externally to engage and influence others in order to ‘make things happen’ effectively and professionally.
• To professional represent and champion the operational division of the business in any internal or external working groups and forums.
• To deliver presentations to the Executive team as and when required.