Account Director

at  Thought Machine

DESCRIPTION

Thought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking and built core and payments technology which runs natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.
We have grown rapidly in the past few years – growing our team to more than 500 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase, Standard Chartered, and more.
We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We’re regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. We’ve been named AltFi’s B2B Fintech of the Year, placed in the FinTech50, and named one of Europe’s fastest-growing companies by the Financial Times in 2023.
Thought Machine is seeking an account director to lead strategic engagements with our Tier 1 and Tier 2 banking clients across APAC. This pivotal role involves driving existing accounts forward, identifying new opportunities within client organisations, and cultivating relationships across executive teams, programme management, procurement, legal, and compliance functions.

BENEFITS

• Highly competitive salary
• Bonus incentive
• Healthcare
• 25 days holiday and public holidays
• Competitive maternity and paternity leave
• $1,500 SGD per year flexible spend benefit
• All the latest tech you need
• A talented and experienced team as your colleagues
• An environment where we encourage learning and progress
  Thought Machine is committed to making a measurable positive impact on people’s everyday lives. We are an equal-opportunity employer and value diversity at our company. We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn’t accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia

• Develop and execute annual account plans aligned with Thought Machine and client strategic priorities, ensuring stakeholder buy-in and adapting plans as needed.
• Establish and nurture trusted advisor relationships with key account business, technology and operations stakeholders and executive sponsors, serving as the primary point of contact between the client and Thought Machine.
• Collaborate closely with internal teams to ensure exceptional client satisfaction and successful project delivery.
• Provide clear and regular updates on initiative progress to both internal and external stakeholders.
• Monitor and analyse client product usage, forecast key account metrics, and drive net new revenue growth through proactive account management.
• Coordinate with the bank’s delivery partners to consistently exceed service expectations.
• Assist clients in crafting internal and external communications, including system demonstrations, presentations, workshops, and business case development.