Account Director

at  TMS

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.
Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.
Most importantly, we’re a place where you can achieve great things, and be recognized as the best.

SKILLS AND EXPERIENCE

• 7+ years of experience working for a leading brand, advertising, or digital/loyalty agency
• Demonstrated experience working with major brands to support strategic brand communications using integrated omni-channel marketing campaigns
• A collaborator, leader and team member with strong work ethic and motivation to deliver exceptional results
• Excellent analytical skills, commitment to client objectives, and proven ability to manage expectations
• Incredible at time-management and project plan development, impeccable organization and the flexibility to adapt to changes and prioritization
• Proven delivery/ execution leadership (internal and client) and strong communication and presentation skills - articulate, straightforward and engaging
• Lead discussions with internal team members, setting clear expectations on timeline and deliverables and communicating them clearly
• Deep experience in client services/account management and/or project management in an advertising agency, marketing company, or client-side marketing department with a strong knowledge of:
• Mobile apps and experience design- UX/ UI/ CX
• The development and implementation of mobile apps experiences, including working with internal teams to troubleshoot issues and recommend new functionality and updates to the clients
• Loyalty marketing, customer experience, and promotions, sweepstakes and games
• Background developing and building loyalty marketing programs, knowledge of best practices with acquisition and retention strategies
• Promotions, sweeps, games and contest mechanics, background implementing different game mechanics from concepting to customer fulfillment and knowledge of related to prizing
• Understanding of data analytics for results analysis
• Comfortable paving the way for process and standardization, especially for new projects. Also, flexible enough to integrate into existing processes that may already be established.
• Excellent written and oral presentation skills. Comfortable working with senior-level clients daily.
• Experience managing, developing, and mentoring direct reports

• Establish and maintain strong, professional relationships with the clients by ensuring the successful execution of deliverables and putting forth recommendations related to applied strategy
• Manage integration of cross-functional teams including strategy, creative, technology, analytics, and production to deliver seamless execution of all initiatives
• Plan and implement execution roadmaps by working closely with account lead, strategy, and creative teams while ensuring projects are on time and on budget
• Ask questions and think strategically relative to campaigns on topics including strategy, creative, and production
• Collaborate with team to develop accurate and informed schedules and budgets
• Anticipate and detect areas of conflict and opportunities to avoid financial, operational and/or strategic issues - address or escalate each issue effectively and efficiently
• Communicate implications of changed plans to client and agency teams in an effective and timely manner
• Lead teams across functional areas, ensure all members are meeting deliverables, and resolve issues both with the client and internally relative to all facets of client engagement
• Responsible for resource management, and planning across a cross-functional team