Account Executive (Broker)

at  Funding Circle UK

WHO ARE WE?

Our mission is to build the place where small businesses get the funding they need to win.
We do this by uniting cutting-edge data and technology to deliver an unbeatable customer experience. With a decade of expertise under our belt, we’ve built a game-changer of a platform that’s reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get an instant decision, giving them access to affordable funding in a flash.
99% of businesses are small businesses! And in most cases aren’t given the finance they need to grow. We’re here to change that because the world needs small business.

THE ROLE

We are looking for an Account Executive (Broker)
The team forms part of the Funding Circle Introducer Channel and will have day to day interactions with an assigned set of broker accounts, the brokers relationship managers and internal operations teams
Salary: £30,000 + £8,000 OTE

WHAT WILL YOU BE DOING?

You will support Introducer loan applications through the funnel to help the growth of business lending through introducers (for example; commercial mortgage/asset Introducers, Business Consultants, Accountants etc.). You will balance managing moving applications through whilst updating and responding to our Introducer community needs.

Alongside answering initial introducer enquiries, you will help to deliver excellent customer service across a variety of responsibilities:

• Taking inbound calls, managing, dealing and answering customer questions/queries
• Respond to Introducer enquiries within the agreed SLA timescales either by email or telephone and update our systems accordingly
• Request information from the Introducer either by email or telephone
• Update the Salesforce CRM system with all relevant information so that Introducer loan applications can move through the funnel from application to loan
• Develop strong working relationships with our Introducer sales teams
• Support the Introducer business reporting by keeping information accurate and updated
• Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day