Account Executive, Digital Health

at  Calian

For more than 40 years, Calian has been solving the world’s most complex problems by pairing the brightest minds with powerful technology. Calian solutions impact the world; from the satellites in space that connect us to the farms that feed us, from the medical professionals who care for us to the governments, schools and companies that make the world better every day.
Location
Ottawa, ON
Job Type
Full Time

POSITION OVERVIEW

Calian Digital Solutions is a leading provider of innovative digital solutions for businesses across various industries. Leveraging cutting-edge technologies and deep industry expertise, we empower organizations to transform their operations, enhance customer experiences, and drive business growth.
We are seeking a dynamic and results-driven Account Executive to join our team at Calian Digital Solutions. The Account Executives play a key role in driving revenue growth by identifying and pursuing new business opportunities, building strong relationships with clients, and effectively promoting our portfolio of digital solutions and services.

QUALIFICATIONS

• Bachelor’s degree in business, marketing, healthcare administration, or related field.
• Minimum of 10 years of experience in sales, business development, or account management, with a proven track record of success in winning RFPs, preferably in the healthcare industry with technology or digital solutions expertise.
• Deep knowledge of the healthcare landscape, including healthcare delivery systems, payer organizations, regulatory requirements, and industry trends.
• Excellent communication, presentation, and negotiation skills, with the ability to effectively articulate value propositions and influence decision-makers.
• Strong project management skills, with the ability to manage multiple priorities and deadlines simultaneously.
• Self-motivated and results-oriented, with a passion for driving business growth and exceeding targets.
• Experience using CRM software (HubSpot) and other sales productivity tools preferred.
• Willingness to travel as needed to meet with clients and attend industry events.

ADDITIONAL REQUIREMENTS

Contract Management Duties:

• Establishes good customer relationships and understands their current and developing requirements
• Responds in timely fashion to customer questions and inquiries in courteous and professional manner
• Monitors customer satisfaction and project progress according to plan/SOW/commitments
• Maintains and/or improves gross margin against established targets
• Seeks additional revenue opportunities on existing contracts
• Assumes accountability for contract compliance and achievement of revenue and gross margin goals, as well as tracking customer and workforce satisfaction levels

General Support:

• Supports and contributes to the Health Business Unit team, as required
• Supports and contributes to quarterly forecasts and annual budget development
• Interacts with HR/Payroll and Divisional Services (Business Administration, Finance, etc.) to facilitate information flow
• A clear sense of urgency to achieve results. A “can-do”, “let’s make it happen” attitude and a focus on a positive customer experience
• Creative ability to identify potential new business
• A record of success closing large opportunities and a strong desire to succeed
• Interpersonal skills in establishing and maintaining effective working relationships with others
• Present a professional, positive image that reflects well on the organization
• Flexibility and calmness in dealing with managing multiple priorities and projects simultaneously with a track record of creativity and innovation in problem solving
• Excellent organizational and project management skills, including the ability to execute multiple initiatives autonomously
• Ability to think proactively, critically and independently to make good business decisions

As part of the Calian team, we

• Bring our “A” game for every client, every project
• Work hard and work together using collaboration to powerful advantage
• Attract and challenge great people and partners
• Are professional, calmly competent, and very capable, passionate, friendly, and personable, highly collaborative, proud but not arrogant

RESPONSIBILITIES

• Proactively identify and pursue new business opportunities within assigned territories or market segments.
• Conduct thorough research and analysis to understand customer needs, pain points, and business objectives.
• Build and maintain strong relationships with key decision-makers and influencers within target organizations.
• Collaborate with cross-functional teams, including marketing, product development, and delivery, to develop tailored solutions that meet customer requirements.
• Deliver compelling presentations and demonstrations to showcase our digital solutions and value proposition to prospective clients.
• Lead the end-to-end sales process, from initial prospecting and qualification through negotiation and closing.
• Meet and exceed sales targets and KPIs, consistently driving revenue growth and expanding our customer base.
• Maintain accurate and up-to-date records of sales activities, opportunities, and customer interactions in CRM (HubSpot) software.

Contract Management Duties:

• Establishes good customer relationships and understands their current and developing requirements
• Responds in timely fashion to customer questions and inquiries in courteous and professional manner
• Monitors customer satisfaction and project progress according to plan/SOW/commitments
• Maintains and/or improves gross margin against established targets
• Seeks additional revenue opportunities on existing contracts
• Assumes accountability for contract compliance and achievement of revenue and gross margin goals, as well as tracking customer and workforce satisfaction level