Account Executive Germany (m/f/d)

at  Hilton

Account Executive Germany (m/f/d)

Account Executive Germany - Hilton Supply Management (m/f/d)

• based in Frankfurt Niederrad Area Office

POSITION SUMMARY:

• Account Management and Business Development (65%)
  o Visit partner hotels to realize operational savings using HSM’s suppliers.
  o The first point of contact for clients in region.
  o Develop and maintain constructive and cooperative relationships with all internal and external stakeholders/personnel whether in person, digital meetings or via telephone.
  o Explore opportunities for new and existing customers.
  o Engage professionally with various hotel stakeholders.
  o Find new customers (leads) and excite them for HSM services.
  o Onboard new Hotels, make sure they are familiar to our suppliers & purchasing software.
  o Perform follow up duties.
  o Review data to determine opportunities & improvements.
  o Develop and execute account plan for each customer.
  o Monitor participation to Hilton Programs to drive scale, savings & revenue.
  o Assist customers in understanding product needs including the determination of product usage and specifications along with seeking new, alternate or better products.
  o Communicate information regularly to customers, hotel purchasing team members and or other hotel departments as and when needed.
  o Producing pricing benchmarks on customer’s incumbent suppliers to show value of HSM, including new market trends.

o Ensuring Hilton Supply Management knowledge is up to date.

• Data Management (15%)

o Gather appropriate data or information from all relevant sources, e.g. Salesforce, Records, Files, Databases, BirchStreet, HSM Customer Portal, and Customer Information.
o Ensure all enquiries within specific areas of responsibility are responded promptly with satisfactory resolution.
o Maintain systems and procedural documentation including contracts management across all client bases.
o Assist with onboarding process for new customers including but not limited to eProcurement installation, supplier orientation and kick off meetings.
o Review list of Hotels’ purchases and advise the Hotels on the nominated supplier.

o Work with multiple data streams to evaluate customer accounts.

• Administrative & Support Activities (20%)

o Collaborate and provide project and general admin support to the Supply Management team, including filing, maintenance of forms and documentation.
o Provide training and implementation of Birch Street for new properties.
o Business Development and Account Management presentations.
o Attends departmental meetings pertinent to work assignments and topics of analysis.
o Assists with scheduling of meetings, bookings and conference calls including preparation of associated support materials relevant to Business Development & Account Management.
o Researches and responds to information requests from customers and management.
o Work with other teams to arrange for accurate and timely billing to customers.
o Other job duties as assigned.
Qualifications – Minimum Criteria:

The success in this role will demonstrate itself through the following attributes and skills:

• Experience in an account management environment with affinity to hospitality industry.
• Excellent written and verbal communication skills including the ability to explain analytical topics.
• Results driven, ambitious and motivated.
• Strong interpersonal and relationship building skills.
• Ability to work under pressure with a flexible approach to effectively handle multiple demands.
• Proficient to good level in Excel with the ability to quickly learn new programs as required.
• Work co-operatively with colleagues in the department to ensure team commitment.
• Take part in all necessary training offered and be proactive in requesting training to meet personal developmental needs.
• Looking for an enthusiast person, a story teller passionate by hospitality & F&B industry!

QUALIFICATIONS/EXPERIENCE – MINIMUM CRITERIA:

• Education: Bachelor Degree or equivalent.
• Preferably min. 12 months experience in a similar role.
• 30% to 40% of travel time required mostly across Germany.
• Must be fluent in German and English

• Experience in an account management environment with affinity to hospitality industry.
• Excellent written and verbal communication skills including the ability to explain analytical topics.
• Results driven, ambitious and motivated.
• Strong interpersonal and relationship building skills.
• Ability to work under pressure with a flexible approach to effectively handle multiple demands.
• Proficient to good level in Excel with the ability to quickly learn new programs as required.
• Work co-operatively with colleagues in the department to ensure team commitment.
• Take part in all necessary training offered and be proactive in requesting training to meet personal developmental needs.
• Looking for an enthusiast person, a story teller passionate by hospitality & F&B industry