CLIENT EXPERIENCE AND QUALITY CONTROL

• Develop an understanding of client industries and goals to contribute meaningfully to conversations and strategy.
• Ensure deliverables meet Hallam’s quality standards before they are sent to clients.
• Support initiatives to improve processes and enhance overall client satisfaction.

REQUIREMENTS:

• Strong communication skills, with the ability to collaborate effectively with both clients and colleagues.
• A willingness to learn and a proactive attitude toward problem-solving and supporting projects.
• Foundational knowledge of digital marketing channels and best practices (e.g., PPC, SEO, social media).
• Excellent organisational skills, with the ability to manage multiple priorities and deadlines.
• A detail-oriented approach to ensure quality and consistency in all tasks.
• Team-oriented, with a focus on contributing to shared success.

PREFERRED EXPERIENCE:

• Internship or prior experience in a client-facing role, ideally within a marketing or digital agency.
• Familiarity with project management tools and processes.
• Exposure to digital marketing channels such as PPC, SEO, content marketing, and social media.

ROLE OVERVIEW:

The Account Executive at Hallam is a key entry-level position designed to provide hands-on experience in client service and digital marketing. Reporting to more senior team members, the Account Executive will assist in delivering exceptional client experiences, coordinating day-to-day account activities, and supporting the execution of digital marketing campaigns. This role is ideal for someone who is eager to learn, highly organised, and thrives in a collaborative environment.

PURPOSE:

• Provide dependable support to senior team members in ensuring client satisfaction and the alignment of agency efforts with client objectives.
• Assist in the coordination and delivery of digital marketing campaigns across a variety of channels.
• Support administrative and project management tasks to ensure the smooth execution of client projects.
• Contribute to maintaining strong client relationships by ensuring timely communication and quality deliverables.